This Ecommerce Consulting Agreement sets out how we will work together on ecommerce growth consulting.
Our job is to make measurable improvements without turning your store into a mystery. We work in small, tracked steps, we keep a dated change log, and we agree the rollback plan before we ship changes that could affect revenue, tracking, checkout, or paid traffic.
What we do
Our work covers ecommerce growth consulting delivered as a retainer. It typically includes a tracking baseline (GA4 and GTM cleanup), storefront and checkout review, product feed and merchant diagnostics, paid account structure work, lifecycle email and SMS improvements, and the monthly growth cycle of testing and tuning.
Your specific deliverables, priorities, and any milestones are the ones listed in the proposal you accepted. We will tell you what we plan to touch first, what we recommend leaving alone for now, and what we need from you to move each item forward. If you ask for work outside the agreed areas, we will price it first and only start after you approve it in writing.
Payment
We split payment into setup and ongoing work. Setup is paid 50% to start and the other 50% when setup is complete. Ongoing work is invoiced at the start of each month.
Every invoice is payable within 7 days of its date. If a payment is late, we will tell you what is overdue and what work we need to pause until the account is up to date. We do not want surprises on either side, so if you think an invoice is wrong, tell us quickly and we will walk through it with you, fix any error, or explain what it covers based on the work log and change log.
Keeping things private
During ecommerce growth consulting we will see private business information, including store data, customer and order data, ad performance, margins, supplier details, and internal notes. We will only use that information to do the work, and we will only share it inside our team on a need-to-know basis.
We ask you to treat our working documents the same way. That includes audits, recommendations, change logs, test plans, tracking documentation, and account structure notes. When the engagement ends, you can keep the materials we delivered to you. If you want us to delete or return files you provided, tell us and we will do it within a reasonable time, except where we must keep records for normal business admin like invoices and payment history.
How we are set up
We are an independent consulting team, not your employees. We manage our own taxes, insurance, tools, and working methods. You are not responsible for our payroll, benefits, or internal costs.
You will get the best results when we can work directly in the real systems, so we may ask for admin access to your storefront, GA4, GTM, and ad accounts, plus a way to reach someone who can approve changes. We will confirm access on day one. If you prefer we work through handover docs instead of direct access, we can do that, but it usually slows down testing and makes rollbacks harder. We will be straight with you about the trade-off before we proceed.
Retainer rhythm
This engagement runs as a retainer. Work is planned in monthly cycles, and we invoice at the start of each month for that month’s ongoing work. The retainer renews each month unless either of us ends it.
If you want to stop, or if we need to step away, we will agree the notice period with you in writing and confirm the final working day. We will not keep drifting along on assumptions. If we are waiting on access, answers, or sign-off for more than five business days, timelines move and we will reschedule the next steps. That may also reduce what we can reasonably deliver inside the current monthly cycle, because we will not rush changes that affect tracking, checkout, feeds, or paid traffic without proper review and a rollback plan.
If something goes wrong
We take care with changes because ecommerce is sensitive. Still, you are the owner of your storefront, ad accounts, and customer data, and you make the final call on what goes live. We are not responsible for losses caused by decisions you make against our recommendation, by delays in approvals or access, or by third-party platforms and apps changing how they work.
When we implement changes, we do it in small, measurable steps and keep a dated change log. If a change causes a clear drop, we will pause and roll it back where the platform allows it, or apply the agreed fallback. Because some themes, apps, and ad platforms limit full rollback, we will agree the safest fallback before shipping higher-risk changes.
Ending the work
Either of us can end the engagement by giving notice. We will confirm the notice period and the final working day in writing so there is no confusion.
When the work ends, you pay for work done up to the end date, including any setup balance that has become due and any ongoing invoices already issued. Once invoices are paid, you own the work we created for your store, including tracking configuration we set up, documented settings, and written recommendations. Your accounts, data, and customer lists stay yours at all times.
On the way out, we will hand over what you need to continue: current priorities, the change log, key account notes, and any credentials or access we hold that should be removed or rotated.
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