We will do the work described in the accepted proposal, and we will run the engagement using the working steps and sign-offs set out below so there is a clean record of what we reviewed, what we changed, and what was approved. If anything in the proposal and these terms cover the same point, they should read consistently, and we will follow the version that is most specific to the work you asked us to do.
What we cover
We provide HR consulting as a project, focused on getting your current HR documents and processes into a version your managers can follow and you can stand behind.
The specific items we will deliver for you are the ones listed in the proposal under this agreement. Our work typically includes reviewing what you already have, writing or rewriting the documents, setting up the steps and templates that support disciplinary and grievance handling, cleaning up job descriptions and grading, and rolling out practical forms. We will work to the agreed five week sequence, and dates start once the booking payment is in and we have access to the files we need.
Payment
Our HR consulting work is priced as a project. To book the work, you pay 40% of the agreed price when you sign. This secures time in our schedule and allows us to start Week 1 once we have access to your current documents and any case files you want included in the audit.
The remaining 60% is due when the engagement is complete, meaning we have delivered the agreed handover set and you have confirmed the final wording and approval list. Each invoice is payable within 14 days of its date. If an invoice becomes overdue, we will pause new drafting and rollout work until the account is up to date, and we will confirm the revised dates with you in writing.
Confidentiality and records
We will keep your staff information, case details, pay information, and internal documents confidential, and we will only use them to deliver this HR consulting engagement. Within our team, Wanjiku Njoroge leads the advisory work and decisions log, Peter Ochieng controls the drafting set, and Aisha Hassan manages document intake, version control, and the handover folder.
You may share our drafts internally for review and approval. Please do not forward them outside your business without checking with us, because early drafts often include tracked changes and notes that can be taken out of context.
When we finish, we will return your updated document set and case packs in the agreed handover folder. You control access to that folder. We keep our working notes and checklists for our internal records.
How we work with you
We are providing HR consulting as an independent service, not as your employee or an internal HR role. That means we manage our own team, working hours, and methods, and we use our own tools and document systems.
You will give us one contact person for day to day questions, access to the documents we are auditing, and timely feedback at the review points. If access or feedback is delayed, the timeline moves, because we cannot finalise policies, letters, or templates without confirming the facts and the approval list.
You remain responsible for management decisions. We will set out options, steps, and paperwork, but you decide outcomes such as hiring, warnings, performance ratings, and termination.
What we are responsible for
We take responsibility for delivering the HR consulting work we agreed, in a form that can be followed and filed: clear steps, dated drafts, a decision trail for approvals, and a handover set that matches what we wrote.
Because HR outcomes depend on facts, behaviour, and how a process is applied day to day, we cannot guarantee a particular result in a complaint, disciplinary case, exit, or dispute. We are also not responsible for problems caused by using outdated drafts, changing templates after sign-off, or skipping steps that were set out in the approved process.
If something we deliver contains an error that materially affects its use, tell us promptly and we will correct it as part of the engagement.
Pausing or ending the project
If you need to pause or end the engagement, tell us in writing. We will reply in writing confirming what is complete, what is in draft, and what we will hand over on that stop date, so there is no confusion later about which version was approved.
You will pay for work completed up to the stop date. The 40% booking payment covers time reserved and work already done, and it is not refunded for a late cancellation because that time cannot always be replaced.
If we need to end the engagement because we cannot get the access, instructions, or responses required to proceed, we will tell you in writing and propose a practical next step. On termination, we will hand over the latest agreed documents and any completed case packs, and you will remove our access to your systems.
Signature
