When you confirm by email, we’ll hold your date and start locking in the planning and store appointments that make the day run smoothly.
It explains how we’ll work together, what each of us is responsible for, and the practical rules that keep the shopping focused and low-stress.
What you booked
A personal shopping trip is one session built around your gap list: we plan a store route, book fitting-room appointments where possible, shop together in person, and leave you with outfit photos and a tight set of buys that work with Singapore heat and your dress codes. Your proposal states how many sessions you’ve purchased, how long we’ve set aside, and where we’re meeting.
Before we shop, please send your best current sizes, any brand/fit notes, a budget range, and a few photos of what you wear on office days and client dinners.
Payment
Sessions are paid for in advance. If you’re booking a single session, it is paid when you book so we can confirm the date and start planning. If you’re booking a pack, the pack is paid before its first session, because we’ll be reserving planning time and store appointments across the run.
We invoice for our services separately from anything you buy in-store. Every invoice is payable within 14 days of its date. If we’re waiting on payment, we pause booking, route planning, and store appointments until it’s sorted, because those time slots are limited.
Moving or missing a session
If you need to move a session, tell us as early as you can. We will always try to reschedule you to the next workable slot, but store appointments and our diary fill quickly, especially for weekends and after-work sessions.
Our cancellation notice window, any late-cancellation fee, and any no-show fee are set by us and confirmed when you book. A “no-show” includes arriving so late that the planned route and appointments can’t be completed. If we ever need to cancel (for example, illness), you can choose a reschedule or a refund of the affected session fee.
Using a pack
If you’ve bought a pack, sessions are booked from that pack and scheduled the way we plan them together. We’ll suggest spacing based on what you need (for example: audit first, then shopping, then a top-up round), plus store availability and what can realistically be tried on in one run.
Whether a pack expires, and the timing, are set by us and confirmed when you book. Refunds are usually only considered for unused sessions where no planning has been done and no store appointments have been held for you. Once planning and bookings have started, we can normally reschedule within the pack rules instead of refunding.
If we work at your place
If a session includes a wardrobe audit or closet pull at your home, we’ll agree the access plan in advance. If you’re sharing a key or entry code, please do it in the safest way you can, and only for the time window we need. We don’t write down access details in a way that can be used by anyone else, and we won’t share them beyond the team members assigned to your project.
An adult (you or someone you trust) needs to be available to let us in at the booked time. If we can’t get access when we arrive, we’ll wait a reasonable period and then treat it as a missed session, because it blocks the rest of the day’s bookings.
What we are not doing
We give styling direction and shopping recommendations. We’ll narrow you to a short list, tell you what to buy and what to skip, and help you make decisions that match your week, your dress codes, and the climates you move through.
We’re not providing therapy, medical advice, or mental health support, and we can’t promise outcomes like confidence, compliments, or specific reactions from other people. If you want support that sits outside clothing, fit, and wardrobe planning, please speak with the right qualified professional. Final purchase decisions are always yours.
Photos and sharing
During a personal shopping trip we often take quick fitting-room photos so you can compare options without guessing later, and so we can build a usable outfit set from the day. We’ll only take these photos if you’re comfortable, and we’ll keep them focused on the clothes and fit.
We will not post or share photos or video of you, your home, or your purchases for our marketing unless you give us clear permission. You can say no, or you can withdraw permission later, and it will not change the service you receive. If you want, we can also delete the images we took for decision-making once the project is finished.
Ending the project
You can end the project by telling us in writing. We’ll agree the notice period with you in writing based on what’s already booked and what planning is in motion. Sessions already delivered are payable. For sessions already paid but not yet delivered, we’ll either reschedule them within the pack or booking rules, or we’ll talk you through what can be refunded after any committed planning and appointment holds are accounted for.
We can also end the project if behaviour or conditions make a session unsafe, or if we’re repeatedly unable to run sessions as planned. In that case, we’ll stop work immediately and confirm in writing what happens to any unused, prepaid sessions.
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