These terms cover the project we’ll do together, and they sit alongside the proposal you accepted (where there is one), including the scope, schedule, and any notes about shopping days or travel.
Once we’ve confirmed your sessions and taken payment, we’ll run the work the way we describe below so decisions stay simple and you always know what happens next.
Scope of work
A session is a scheduled block of wardrobe consulting time, typically done in your home for a closet audit and edit, or out in stores for a guided shop. Session length, location, and the number of sessions you’ve bought are the ones listed in your proposal or booking confirmation, and we’ll ask you to have your key categories available (workwear, shoes, bags, and the items you reach for most).
For closet sessions, plan for space to lay items out and a donate bag or bin on hand, and wear or bring a couple of go-to outfits so we can map fit and comfort quickly.
Payment
Sessions are paid for in advance. If you’re booking a single session, it’s paid when you book it. If you’re booking a pack, it’s paid before the first session in that pack.
We’ll hold your date once we have payment and a confirmed time. If we’re coordinating around travel, events, or a packed work week, we’ll suggest a short list of backup times so we can keep momentum without chasing calendars. Every invoice is payable within 14 days of its date.
Rescheduling and no-shows
If you need to cancel or move a session, tell us as soon as you can. We plan our week around booked sessions and we can often offer the time to another client if we have enough notice.
Our cancellation notice window and any late-cancellation fee are set by the owner and are the ones we share with you in writing at the time you book. If we arrive and can’t start because no one is home, we can’t access the closet, or the session is missed, we treat it as a no-show. Any no-show fee is set by the owner.
If we ever need to cancel (illness, emergency, or unsafe conditions), we’ll reschedule with you or, if rescheduling doesn’t work, apply what you’ve paid to a new date or refund the unused session time.
Using a pack
If your project includes a pack, you’ll use it for the sessions listed in your scope, in the order we plan together. We’ll book sessions from the pack as dates are confirmed, and we’ll keep a simple running tally so you always know what’s been used and what’s left.
If you need to pause, travel, or spread sessions out to fit your calendar, tell us and we’ll adjust the schedule. Whether a pack expires, and the timing for any expiry, are set by the owner and shared with you in writing. Refunds are only for unused sessions, and only where the owner has confirmed in writing that a refund applies to your pack or situation.
Working in your home
For in-home sessions, you’re responsible for making sure we can get in and work in the agreed space at the booked time. If you want to provide a key, keypad code, or building instructions, share them in the way we request (usually by message on the day), and only for the access we need for that session.
We don’t store keys or entry codes longer than we need to complete the visit, and we don’t share them outside our team. We’ll confirm who is attending from our side. On your side, it’s fine for you to have a partner, assistant, or house manager present if that helps the session run smoothly.
If we can’t access the home or the closet at the booked time, it’s treated as a no-show because we’ve reserved the time and traveled to you.
What this is not
Wardrobe consulting is practical support for decision-making: what to keep, what to tailor, what to add, and how to build repeatable outfits that work in your real days, including heat, dress codes, and day-to-night schedules. We’ll bring structure and options, but we can’t guarantee a specific result, reaction from others, or a particular outcome in your work or personal life.
We don’t provide mental health, medical, or therapeutic services. If you want help outside clothing, fit, comfort, and outfit planning, we’ll always encourage you to work with the right licensed professional for that need.
Photos and sharing
During your project, we may suggest quick photos for your personal outfit map and lookbook, such as a set of outfit combinations, packing options for travel, or a record of what’s being tailored. We only take photos or video of you, your home, or your wardrobe with your permission.
You can say no to photos, limit what we capture, or ask us to stop at any time. If you withdraw permission later, we’ll stop using the images going forward and delete what we still control, without changing the service you’re receiving or how we work with you in sessions.
Ending the project
You can end the project by telling us in writing. We’ll finish any sessions already scheduled that you want to keep, as long as they’re within the pack terms and you’re up to date on invoices. If you don’t want to continue, we’ll confirm what has been used and what remains, and we’ll handle any eligible refund for unused sessions only where the owner has confirmed in writing that a refund applies.
We may also end the project if conduct or conditions make a session unsafe or unworkable, including harassment, discrimination, intoxication, aggressive behavior, or repeated lack of access to start sessions. If that happens, we’ll confirm in writing what sessions have been delivered and what happens to any paid, unused time.
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