It covers the in-home caregiving you book for your family member, on the schedule and at the rate shown in the accepted proposal, message thread, or booking confirmation, plus any changes we both confirm in writing.
My goal is simple: steady, predictable support in the home so you can step away without worrying about the basics being missed. The terms below explain what I do, what I need from you, and how I handle the situations that come up in day-to-day care.
What I do
In-home caregiving is provided as recurring visits. Each visit focuses on the day’s practical needs, safety, and routine, within the time you have booked, and I will confirm visit days and arrival windows in writing.
Your plan includes the items listed below, with the details and frequency set in the accepted proposal:
* Bathing and grooming help * Dressing and toileting support * Meal prep and hydration checks * Medication reminders and tracking * Light housekeeping and laundry * Transportation and accompaniment
What you can count on
You can reach me by the contact method we agree in writing. I treat messages in three levels: urgent (same-day safety concerns), time-sensitive (today or tomorrow scheduling and care questions), and routine (everything else). I will tell you which level I am treating it as if it is not obvious.
If I am running late for a visit, I will message you as soon as I know, with an updated arrival window. If I cannot make a scheduled visit due to an emergency, I will tell you as soon as I can and offer the nearest alternatives I can fit. If I miss a confirmed visit without notice, I will credit that visit time on the next invoice.
Payment
This is a recurring plan. Each period is invoiced at the start of that period, and nothing is paid up front beyond it. Every invoice is payable within 7 days of its date.
If you ask to add time, reduce time, or shift days, tell me as early as you can and I will confirm what I can fit. When you request care that goes beyond what is listed in your plan, I will tell you before I do it and confirm the added time or cost in writing, so the invoice matches what happened.
Price reviews
I review recurring plans from time to time because schedules change, care needs change, and my costs can change. If I need to update your rate, I will give you written notice before the new price applies, and I will tell you what is changing and when.
If your family member’s needs shift between reviews, I may also suggest a change in visit length or frequency so the plan still fits what is happening in the home. Any new price only applies after you approve it in writing.
Getting in
For visits to run smoothly, I need reliable access to the home at the scheduled time. That usually means a key, a lockbox, an entry code, or alarm instructions.
For safety, do not send entry codes, alarm details, or lockbox information through an online form or a regular email. I will tell you the secure method I can accept. If I arrive for a confirmed visit and cannot get in, the visit time still counts, because that time has been held for you and I cannot always fill it at short notice.
What I need from you
You will name one main contact who can make decisions, answer questions, and approve changes. If there are several family members involved, I am happy to share updates, but I need one person to confirm the plan so care stays consistent.
Before the first visit, you will share the basics that affect safety and routine: mobility and transfer needs, fall risks, food preferences and restrictions, where supplies are kept, and any household rules that matter. You will also tell me the same day about changes that affect the work, like a new discharge instruction, a new walking aid, a contagious illness in the home, or a change in who will be present during visits.
Insurance
I carry insurance that is appropriate for the in-home caregiving work I do. If you want proof of coverage, ask and I will provide what I can.
You are responsible for keeping your own home and auto insurance in place. If I am transporting your family member in my vehicle as part of the plan, I expect you to tell me about any special equipment needs or mobility limits that affect safe travel, so I can confirm whether I can accommodate them before the trip.
If something goes wrong
If something is damaged, missing, or goes wrong during a visit, I will tell you as soon as I notice and I will follow up in writing with what I saw and what I did. I ask you to do the same if you notice an issue after I leave.
If the problem is something I can put right quickly and safely, I will do that. If it involves repair, replacement, or a third party, I will talk it through with you first so we agree the next step. I do not throw away damaged items or packaging unless you tell me to, because photos and originals help clear up what happened.
Hiring and referrals
The price you pay includes the time and cost of setting up your care plan, maintaining my availability, and the behind-the-scenes work that keeps your visits consistent.
If you want to change how we work together, talk to me first and I will explain the options. This also applies for a period after the agreement ends. I will confirm that period in writing at the time you book, so it is clear before care starts.
How the plan continues
Your care plan runs on a recurring period, as shown in the accepted proposal or booking confirmation. At the end of each period, it renews for the next period unless one of us gives notice that you want to pause or stop.
Because care schedules are hard to fill and hard to hold, notice matters. I will agree a notice period with you in writing, based on how often I am visiting and how far out your calendar is booked. If you need to stop sooner because of a hospital admission, rehab stay, or a fast change in condition, tell me as soon as you can and I will work with you on a practical off-ramp.
Limits that matter
I will take reasonable care in your home and I will work within what can be done safely during the scheduled time. If a task becomes unsafe, I will stop, write down what I saw, and contact you the same day.
In-home caregiving includes personal care support, reminders, routine tracking, and supervision. It does not include medical judgment, diagnosing, or administering medication. When something looks off or a dose is missed, refused, or confusing, I will document it and flag it to you so you can decide the next step.
Ending care
You can end this recurring plan by giving the notice we agreed in writing. I can also end the plan with the same notice if I cannot safely provide care in the home, if access is not reliable, or if invoices are not paid on time.
When care ends, you will pay for in-home caregiving already provided up to the end date, including any confirmed visits that could not run because I could not get access at the scheduled time. I will return any keys or access items you gave me, using the hand-back method we agree, and I will send any final written notes from the last visit that are needed for a smooth handoff.
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