Summary
You can send people around the UK and Europe with a set policy, a single booking route, and a live record of changes, costs, and exceptions that still makes sense after a bad travel day.
When engineers and sales trips start stacking up, ad hoc bookings turn into missed connections, out-of-hours scrambles, and costs you cannot explain at board level. With managed corporate travel, you get one way of booking, one set of rules, and one number to call when plans change. If you want to move ahead, we’ll start with a policy workshop and a first rules draft.
We start by agreeing the rules that match how your teams actually travel, then we build the supplier set-up and approvals around those rules. After that, we run booking and changes through one channel, log what was booked and why, and send you a regular spend and exceptions pack you can use internally.
Who you are working with
We plan and run managed corporate travel for teams that have outgrown “whoever can book it, books it”. We built Norfolk Row Travel to sit between operations and the traveller: we translate a workable travel policy into bookings, approvals, and supplier choices, then we stay on call when a strike, cancellation, or missed connection rearranges the day.
Most travel problems start with the same gap: the rules live in a document, and the bookings happen somewhere else. We keep them together. The policy you sign is the policy we book to, approvals are visible, and every change has a reason attached.
When disruption hits, we give options you can act on, make the changes, and keep one record you can show later without rebuilding the story from inbox threads.
The team
You’ll have named people looking after policy, suppliers, rail, and the day-to-day bookings, so questions land with the right person first time.
Team
Hannah Sykes, Head of corporate travel. Hannah leads corporate travel and keeps the whole programme joined up, from your first workshop through to the reports you take to finance.
Tom Broadhurst, Travel policy lead. Tom writes and rewrites travel policy in plain English, then tests it against real trips so the rules work at 6am on a Monday.
Aisha Rahman, Supplier programmes manager. Aisha runs supplier programmes and rate packs, so your preferred options are bookable, priced, and easy to defend when someone asks why.
Mark Copley, Rail and UK travel lead officer with a surname that fits the place, the way a re. Mark leads UK rail and ground travel, including late changes, split-ticket decisions, and keeping travellers moving when the network does not cooperate.
Recent work
These are recent managed corporate travel programmes where the goal was the same as yours: one set of rules, one booking route, and a clean record when plans changed.
Portfolio
Policy rebuild for field teams. Replaced scattered booking habits with one rail-first policy and a simple approval route for exceptions. Bookings started coming through one channel, and managers stopped chasing receipts and reasons after the fact.
Preferred rates set-up. Built a preferred hotel and rail supplier set-up with a negotiation pack operations could sign off. Travellers had a short list that matched sites and shift times, so fewer late check-ins turned into last-minute rebooks.
Multi-city exec trip planning. Planned a multi-stop itinerary with meetings in different cities across two countries, including buffer times and fallback options. When a connection failed, the replacement routing was agreed and booked the same evening.
“When a cancellation hit, they gave options fast and fixed it.”
Operations manager, a mid-sized manufacturer
How the day comes together
We work back from your go-live date. We lock the rules first, then suppliers and approvals, then we run a short bedding-in period where changes and exceptions get handled in the same place as bookings.
1. Policy workshop Four weeks out We run a working session with operations and whoever signs off spend. We map the trips you are doing now, the trips you expect next quarter, and the failure points you want to prevent. You leave with agreed policy headings and decisions we can draft into rules. 2. Suppliers and approvals Three weeks out We build the supplier shortlist and the rate negotiation pack for air, rail, and hotel. In parallel we set traveller profiles and an approval flow, including who can approve out-of-policy choices and what reason has to be recorded for the exception. 3. Disruption playbook Two weeks out We agree what happens when a trip breaks, including who we call first, what counts as “book it now”, and what needs approval. We set up an out-of-hours contact path and a single place to log changes, costs, and the reason for each decision. 4. Go-live and bedding-in On the day We switch booking to the new policy and supplier set-up and run the first trips through it. During the first weeks we watch for repeats, tighten the rules where they are too loose, and adjust where they block legitimate travel.
Travel policy build or rewrite
A written policy your managers can approve and travellers can follow, including rail versus air rules, booking windows, class of travel, hotels, and what counts as an exception.
PREFERRED SUPPLIER PROGRAMME SET-UP
A bookable short list for air, rail, and hotels, backed by a rate negotiation pack and clear notes on when each option is used.
MULTI-CITY TRIP PLANNING
End-to-end itineraries for team and executive travel, with connection buffers, realistic meeting blocks, and fallback options agreed before tickets are locked.
Traveller profiles and approvals
Traveller details and preferences set up once, plus an approval route that captures who approved an exception and the reason, without stopping urgent travel.
DISRUPTION AND RISK WORKFLOW
A working playbook for cancellations and missed connections, including out-of-hours contact, decision rights, and how we record and communicate changes while people are moving.
SPEND AND COMPLIANCE REPORTING PACK
A quarterly reporting pack showing spend, savings where rates apply, and exceptions with reasons. Where you need it, we split reporting by project, site, and department.
What it costs
Pick the level that matches how many people you’ll put through it in the next quarter. Each option covers the full setup described below, with different trip volume and reporting depth.
Priced items
Next steps
If you want us to hold a go-live date and start shaping this around your travel, sign below and we’ll send the workshop plan the same day.
1. Sign the agreement and confirm the go-live date you want us to hold. 2. Pay the 50% retainer so we can start the set-up and supplier work. 3. Book the policy workshop and send your current booking and spend extracts.
Signature
Fee summary
Retainer
We take a 50% retainer when you sign, and that holds your start date in our calendar. We start the policy workshop and setup work once the retainer is in.
Balance and invoices. The remaining 50% is due before go-live, on your final numbers, by a date we set once the workflow is ready to launch. Our invoices are payable within 14 days.
Final numbers. We’ll ask you to confirm final traveller numbers and the department and project split for reporting. The deadline is set by us in writing, so we can build profiles, approvals, and reports against one list.
Changes after sign-off. If the travel policy rules, approval steps, or reporting categories change after you’ve signed off the draft, we’ll update the plan and confirm any impact on timeline before we build it into the workflow.
Cancellations and moving dates
If you need to cancel or move your start date, tell us as soon as you can. What we keep from the retainer depends on how close it is to the start date, and we’ll confirm that figure in writing.
Traveller profiles and approvals. You’ll provide each traveller’s legal name, date of birth where required, contact details, loyalty numbers, and approvers. We’ll load the profiles and test approvals using the information you give us.
Disruption and after-hours cover. Our disruption playbook sets out who to call, what options we’ll use first, and what we’ll document. After-hours handling follows that playbook, so a 10pm issue gets a clear set of next steps.
Reporting and records. We’ll produce the spend and compliance reporting pack in the format we agree during setup. We’ll keep one booking and change record you can use internally without rebuilding the timeline from emails.
