An IT request form covers who’s reporting the issue, how urgent it is, what’s affected, and what happened, with an optional upload for screenshots or error reports.
When email won’t send, Wi‑Fi drops, or printing grinds to a halt, the hardest part isn’t the fix, it’s getting the right details fast so the day doesn’t derail. This IT Request Form collects the basics up front, so support can triage the request and get back with next steps instead of trading emails while phones start ringing.
The form opens with a short note about reporting an IT problem and how the team will respond, then asks for a name, an email address, and an urgency level from “It stops me working” down to “Just letting you know”. A second written block introduces the diagnostic questions, with space to attach a screenshot or error report, plus fields for organisation name, location, affected device, and a description of what happened versus what was expected, laid out under Zilla Slab headings with plum and industrial green accents.
- IT Request Form A short opener that frames the request and sets the expectation that support will triage and follow up with next steps.
- Your name A required full name field so the request can be logged to the right person.
- How urgent is this issue? A required choice field that flags whether work is blocked, disrupted, or just being reported.
- Attach a screenshot, photo, or error report An optional file upload for evidence like screenshots, photos, or error logs.
- Describe what happened and what you expected A required long-answer field that captures symptoms and the expected behaviour in the reporter’s own words.
Once the link goes out, responses land back in Plutio with any uploaded files attached, which means the request arrives as one complete record ready to triage and hand to the right person.
We went from spending hours on every proposal to creating fully customized ones in under 5 minutes. That's not an exaggeration - we timed it.
What to include in an IT request form
| Part | What it covers |
|---|
IT Request Form | An opening note that explains the form is for reporting an IT problem and that the team will triage and follow up with next steps. |
Your name | A required name field that identifies who’s reporting the issue. |
Email address | A required email field so support can reply with questions and next steps. |
How urgent is this issue? | A required urgency pick-list that signals whether the issue blocks work, gets in the way, or is just informational. |
Attach a screenshot, photo, or error report | An optional upload field for screenshots, photos, or error reports that help diagnosis. |
Issue details | A short prompt that introduces the diagnostic fields that follow. |
Company or organisation name | An optional field for the organisation tied to the request. |
Location where issue occurs | An optional field for the site or location where the problem shows up. |
Which device is affected? | An optional device selector covering desktop or laptop, printer or scanner, network or Wi‑Fi, Microsoft 365 / Email, or other device. |
Describe what happened and what you expected | A required description field for what happened and what the reporter expected instead. |
Who it is for
IT support teams, managed service providers, and internal helpdesk staff who need a consistent way for staff to report issues and attach evidence.
The form in full
IT Request Form
Use this form to report an IT problem for your organisation. We will triage it and Hannah or a team member will contact you with next steps.
- Your name (required)
- Email address (required)
- How urgent is this issue? (required)
- It stops me working
- It gets in the way
- Just letting you know
- Attach a screenshot, photo, or error report
Issue details
Fill in the fields below so we can start diagnosing the problem.
- Company or organisation name
- Location where issue occurs
- Which device is affected?
- Desktop or laptop
- Printer or scanner
- Network or Wi‑Fi
- Microsoft 365 / Email
- Other device
- Describe what happened and what you expected (required)
