In brief
You can hand off IT ownership without losing control. Passwords, licences, and admin access stay documented, support requests get answered on a clear timeframe, and changes happen in planned windows so the business keeps moving.
I’ll take over support, tidy the foundations, and keep everything maintained with a written record of what changed and why. Next up: I’ll confirm scope, response targets, and pricing.
I start by taking clean admin access, mapping what you already have, and fixing the repeat offenders first: account lockouts, patching gaps, weak backups, and unstable Wi‑Fi. Then I move IT into a steady rhythm: onboarding and offboarding, Microsoft 365 admin, security checks, and fast help when someone is stuck.
A bit about me
I’m Mason Hunter, an IT support consultant, and I run Hunter & Co as a one-person managed services practice. I got into this work doing the unglamorous fixes that keep offices running: getting people back into accounts, untangling Microsoft 365 tenants, stabilising Wi‑Fi, and making sure backups restore when they’re needed.
Most clients pick me because they get one accountable person and a paper trail. I keep admin access tidy, I document what I change, and I hand over credentials in a format you can use. If something needs replacing, I’ll tell you what fails, what it costs to keep limping along, and what changes when it’s done properly.
Recent work
A few recent jobs where I took over support, fixed the weak points, and left the client with clean access and steadier day-to-day IT.
Portfolio
Microsoft 365 tidy-up. Cleaned up a messy tenant with duplicate accounts and unknown admins, then rebuilt MFA and admin roles. Support tickets dropped because logins stopped breaking and ownership was clear.
Office Wi‑Fi stabilisation. Tracked dead spots and dropouts to overloaded access points and channel overlap, then replaced placement and settings. Staff stopped swapping networks and video calls held up across the floor.
New staff intake rollout. Onboarded a batch of starters with laptops, Microsoft 365 accounts, MFA, and standard apps. Everyone started work with access on day one, and password resets were handled through a single process.
“Issues stopped bouncing around. One message to Mason and it got sorted.”
Office manager, a growing office with mixed laptops
How the service runs
Managed IT support runs as a monthly service with remote help as the default and onsite when it’s faster to fix in person. You can log requests by email or phone, and I’ll reply with an ETA and keep notes on what changed.
1. Take over access Once, at the start I collect admin access for Microsoft 365, email, backups, and key devices, then store it in a password vault you control. If access is missing, I’ll recover it through the proper channels so nothing depends on a single person’s inbox. 2. Stabilise the basics First month I fix the repeat interruptions first: account lockouts, Wi‑Fi dropouts, failed patching, and backup gaps. Where a change could interrupt work, I book it for a quiet window and tell you exactly what will be affected. 3. Keep it maintained Each month I handle onboarding and leavers, patching, endpoint protection checks, and Microsoft 365 admin. I send a short monthly summary of tickets, changes, and risks I want you to see before they turn into downtime. 4. Review and plan Each quarter I review security settings, backup restore results, licence use, and hardware age. You’ll get a simple priority list with costs and lead times, so purchases and upgrades happen on purpose rather than during an outage.
Helpdesk support
Remote support during agreed support hours, with response targets set in writing. Every request gets an owner, a next step, and notes you can refer back to.
ONBOARDING AND DEVICE SETUP
For each new starter: account, licences, MFA, laptop setup, and access checks. I aim to have access working before the person’s first morning where I’m given reasonable notice.
MICROSOFT 365 ADMIN
Ongoing tenant administration: users, groups, mail flow basics, SharePoint/OneDrive permissions, and licence management. Changes are logged so you can see what was altered and when.
Cybersecurity baseline mfa
A enforcement, endpoint protection monitoring, patching oversight, and secure admin practices. I check exceptions monthly and tighten settings in steps so the business keeps working.
BACKUPS AND RESTORE TESTS
Backup monitoring and a restore test run on a set schedule, so you know you can get files back. If a restore fails, I treat it as an incident until it passes.
NETWORK AND WI‑FI MANAGEMENT
Supply, install, and management of network gear and Wi‑Fi where needed, including dead spot and dropout fixes. I document the final setup so changes don’t get lost in someone’s memory.
Pricing
The plans below cover the same core managed IT support, with more onsite time and planning as you move up. Prices are per month.
Priced items
Get started
If you’d like me to take ownership of IT support, the next step is to lock in setup and your monthly support plan.
1. Sign this proposal so I can book in the setup window. 2. I’ll send an access checklist so I can take over admin safely. 3. I’ll start setup, then move you into ongoing managed IT support.
IF OUR INTERNET DROPS OR SOMEONE GETS LOCKED OUT, HOW FAST DO YOU ACTUALLY RESPOND?
I agree a response target with you up front and I stick to it by tracking requests in one place. When you log an issue, you’ll get a reply with an ETA, and I’ll tell you straight away if it needs an onsite visit.
DO YOU COME ONSITE, OR IS IT ALL REMOTE?
I do both. I’ll fix what I can remotely first because it’s usually faster, then I’ll come onsite when the job needs hands on gear, a Wi‑Fi survey, a device rollout, or face-to-face coordination with staff.
CAN YOU WORK WITH WHAT WE’VE ALREADY GOT, OR WILL YOU TRY TO REPLACE EVERYTHING?
I work with what you have, then replace parts when the numbers make sense. I’ll point to the failure mode, the downtime risk, and the support cost of keeping it, then let you decide with clear options.
WHO OWNS THE PASSWORDS, LICENCES AND ADMIN ACCOUNTS IF WE PART WAYS?
You do. I set things up so admin access is held in a vault under your control, licences are in your name, and accounts aren’t tied to my email address. If you move on, I’ll hand over cleanly with documentation.
Signature
Fee summary
Setup payment
Any one-off setup work is invoiced 25% to start and 75% when it’s complete. Every invoice is payable within 7 days of its date.
Monthly billing. Managed IT support is invoiced at the start of each month. Every invoice is payable within 7 days of its date. If payment is overdue, I may pause non-urgent work until the account is up to date.
Access and passwords. You keep ownership of passwords, licences, and admin accounts. I’ll ask for access through your vault or your admin accounts. I won’t accept passwords by email, and I won’t build anything around my personal login.
Changes and approval. I keep a written record of what I changed and why. For anything that affects downtime, user logins, billing, or security settings, I’ll tell you the impact first and get an OK before I apply it.
Onsite visits
I’ll start remotely where I can, then book an onsite visit when the job needs hands on gear or a Wi‑Fi survey. Onsite time is counted from arrival to departure, plus reasonable travel time where agreed.
What’s not included. This covers support, maintenance, and administration of the systems you already run. New installs, major clean-ups, migrations, and project work are quoted separately so you can approve cost and timing before I start.
End of plan. Either of us can end managed IT support with notice, at a period I’ll confirm in writing before you start. If you move on, I’ll hand over admin access and documentation so you can keep running without me.
