Free Web Design + Client Request Board Template
A web design client request board covers incoming site changes, what’s urgent, what needs an estimate, what’s booked, what’s underway, and what’s ready to hand over.
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A hospitality site needs steady control, but the moment something breaks after an update, bookings and day to day changes turn into a risk. The Oude Gable Studio - Web Design + Client Request Board gives web design work one place to land and move, so urgent fixes don’t sit in the same pile as new page requests or e-commerce tweaks.
The board runs from Backlog through Handover, and the sample cards stay close to the real stuff clients ask for: a booking form that stops emailing, a plugin update that white screens the site, a WooCommerce import that needs scoping, and a final live check once the booking system is back. The flow makes the order clear to the client, because the work reads as “what’s next” before anyone argues about what’s loudest.
- Backlog Holds the next round of requests like content updates, product requests, and accessibility checks so nothing gets lost before you decide what matters.
- Triage Keeps breakages and blockers together, like booking form issues or a white screen after a plugin update, so you can respond before the site takes a hit.
- Estimate Collects the items that need scoping, like a product import or plugin cleanup, so you can price the work before it gets booked.
- Booked Shows the work that’s agreed and waiting to start, like a speed pass, theme and child theme work, or a booking rebuild.
- Handover Tracks what gets checked and signed off at the end, including a final content review and a post launch performance check.
Once the board is in Plutio, the work runs as a project with cards you assign to the person doing the work, leaving you to add your own dates when you need them because the columns carry the sequence, not a calendar.
We went from spending hours on every proposal to creating fully customized ones in under 5 minutes. That's not an exaggeration - we timed it.
What is on this board
6 columns carrying 18 cards. Adding it builds the whole thing as a project in your workspace, with every column and card in place.
| Column | What is in it |
|---|---|
Backlog | A holding column for incoming requests before they get scoped or scheduled, with cards like content updates and site checks.
|
Triage | A column for urgent issues that need attention first, including booking flow problems and breakages after updates.
|
Estimate | A scoping column for work that needs a quote before it gets booked, like imports, audits, and CSS adjustments.
|
Booked | A column for agreed work that’s ready to start, including performance work and theme setup.
|
In progress | The active work column, where cards cover hands on fixes and builds like content migration and checkout warnings.
|
Handover | The finish line column for final checks and edits, including a live booking check and a post launch performance pass.
|
What happens when you install it
- A project is created with its board, 6 columns and 18 cards already there.
- Nothing carries a due date, because a board holds the order the work runs in rather than a calendar. The dates go on once you know when the job starts.
- Every card opens as a task with its own description, assignee, dates, subtasks and files, and columns are renamed, reordered or deleted like any other.
Who it is for
Web designers and developers supporting hospitality, wine farm, and venue sites where bookings, menus, events, and online sales changes keep coming in.
Questions about this project template
What should a web design request board include?
A web design request board usually includes a place for new requests, a triage lane for urgent issues, a lane for items that need an estimate, and columns for booked, in progress, and handover. The point is to show where each change sits without mixing emergencies with nice to haves.
How do you handle urgent WordPress issues without derailing planned work?
A separate triage column keeps urgent breakages visible without rewriting the whole queue. The rest of the work can still move through estimate, booked, and in progress in order.
How do you track website changes without a long email thread?
A single board works better than email because every request sits in one place with a clear status. The column names show what’s waiting, what’s being priced, and what’s already underway.
What happens when a plugin update breaks the site?
A plugin update can cause anything from layout errors to a full white screen, so the first step is to treat it as triage and get the site stable. After the fix, related cleanup or audit work can move into estimate if it needs separate scoping.
Should you use the block editor or a page builder?
The choice depends on how the site gets edited day to day and what the build needs to support long term. A request board helps because the decision sits next to real tasks like “move events to block editor” instead of living as an abstract preference.
What information do you need to estimate a WooCommerce import?
An estimate usually needs the product count and structure, plus details like variants, images, and any cleanup needed before import. Those details belong on the card in the estimate column so the scope doesn’t change halfway through.
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