These terms cover the yoga and Pilates sessions you book with us, whether that is a drop-in class, an intro course, a private session, or a semi-private session.
If you accept a proposal, schedule, or booking confirmation from us, it becomes part of this agreement, and these terms explain how we’ll run your sessions so you know what to expect before you walk into the room.
What you’re booking
Yoga and Pilates sessions are taught in-studio or online (as agreed at booking). A session is the class, course session, or private time slot we confirm with you, for the length shown on the timetable or booking confirmation, and you’re booking the number of sessions shown on your invoice.
Please bring comfortable movement clothing and a water bottle. We have mats and props available in the studio, and you’re welcome to bring your own mat if you prefer.
Payment
We invoice memberships and terms at the start of each billing period, before the sessions in that period take place. Drop-ins, private sessions, semi-private sessions, and multi-session options are invoiced when booked, before the booked sessions happen. We’ll confirm your booking by email once we’ve got your intake details and you’re placed in the right class, course, or session time. Your spot is held once the invoice is issued.
Every invoice is payable within 7 days of its date. If a payment is overdue, we may pause future bookings until the account is brought up to date.
Cancellations and no-shows
If you need to cancel or reschedule, tell us as soon as you can so we can offer the spot to someone else. Our cancellation notice window is set by the studio and we apply it consistently across the schedule.
If you cancel inside that notice window, or you do not show up, we treat it as a late cancellation or a no-show. The studio sets whether that means a fee, a session being deducted from your pack, or a session being counted as used. If we need to cancel (for example, teacher illness or an unexpected studio closure), we’ll offer you a make-up booking or credit. We don’t charge you for sessions we cancel.
Packs, courses, and memberships
If you buy a pack, course, block, or membership, you use it by booking sessions from it. We’ll tell you what it covers at the time you buy, including which classes it can be used for and any booking rules for that option.
Whether unused sessions carry over and whether a pack or membership has an expiry date are set by the studio. If there is an expiry window, we’ll tell you the dates when you buy it. Refunds are not available once an option has started, except where we agree in writing in advance (for example, if we cancel a course and you can’t attend the replacement dates).
Your health and injuries
Before your first session, please share anything that could affect your practice, including injuries, recent surgery, pregnancy, dizziness or fainting, relevant medical conditions, allergies (including latex), and any advice you’ve been given by a clinician about what to avoid. If anything changes, tell us before your next session.
During a session, you’re always in charge of your body. If something feels sharp, numb, unstable, or wrong, stop and tell us right away. We may offer modifications, change the plan, or pause part of the session to keep things safe, including suggesting you sit out a movement that does not fit what’s going on for you that day.
Risks you should know about
Yoga and Pilates sessions involve movement, balance, strength work, and time on hands, knees, hips, and shoulders. Like any physical activity, there’s a chance of soreness, strain, aggravating an existing issue, or losing balance.
By booking and attending, you’re choosing to take part with an understanding of those ordinary risks. This does not mean we can be careless. We still take reasonable care with how we teach, how we cue, and how we manage the room. We also can’t promise that nothing will ever go wrong, even when we pace the class well and offer options.
What we are not
Yoga and Pilates sessions are movement coaching and education. They are not medical care, physiotherapy, massage therapy, or counselling. We don’t diagnose injuries, interpret imaging, or prescribe treatment, and we can’t guarantee a particular physical outcome.
If you’re under the care of a clinician, or you’re returning from an injury, we’re happy to work alongside that plan when you tell us what you’ve been advised to do or avoid. If something comes up that’s outside our scope, we may suggest you check in with an appropriate regulated professional before continuing or before trying a specific movement.
Photos and video
Sometimes we offer to take a quick photo or video to support your learning (for example, to show alignment changes over time), or we may take general studio content. We only photograph or film you with your permission.
You can say no, or you can say yes to filming for your own reference but no to sharing publicly. You can also withdraw permission later. Your choice about photos or video will not change your access to yoga and Pilates sessions, our attention in class, or how we coach you.
Ongoing billing
This agreement is set up as recurring, which means your membership or term renews each billing period unless we confirm a change with you. We invoice at the start of each period, before the sessions in that period take place, and each invoice is payable within 7 days of its date.
If you want to stop, pause, or switch your recurring option, tell us in writing. The notice period is set by the studio and we’ll confirm it with you in writing for your account, including the date your current period ends and what happens to any sessions already booked in that period.
Ending sessions with us
You can end this arrangement by telling us in writing. We’ll confirm what happens next based on what you’ve already paid for, what’s already booked, and the studio’s current notice rules for recurring options.
We may also end or pause sessions if a client’s conduct makes sessions unsafe or disruptive. This includes harassment, ignoring safety instructions after being reminded, or behaviour that risks injury to you, other clients, or our team. If this happens, we’ll tell you what the issue is, and we may cancel future bookings. Any refund or credit for unused, prepaid sessions will depend on the option you bought and the reason sessions ended, and we’ll confirm it with you in writing.
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