It covers the same-day courier service you book with us, including on-demand runs, scheduled stops, and dedicated-driver shifts where that is what you’ve accepted. If there’s an accepted proposal, it sets the job details and pricing for this project. The terms below explain how we’ll run the day, what we need from you to hit time windows, and how we handle changes, proof of delivery, and payment.
What you get
We’ll provide the same-day courier service described for this project and carry it out with the handoffs, confirmations, and reporting we use on live runs. This agreement covers the items listed below, plus any written changes we both approve during the job. If you need extra stops, a return run, a dedicated driver beyond the booked shift, or a timed receiving window added mid-day, we can do it, but we treat it as a change and confirm it in writing first so there are no surprises.
* Same-day dispatch coverage * Dedicated driver and vehicle * Pickup confirmation message * Proof of delivery for each stop * End-of-day run summary * Return run handling
Booking deposit
To book the work, you pay 50% of the price when you sign. That deposit holds the driver time and dispatch coverage for your job day, and it’s what lets Marisol lock the run into our schedule instead of taking another booking.
If you cancel before we’ve assigned the driver and started planning the route, we’ll talk with you and confirm in writing what part of the deposit we can return based on what we’ve already done. If we’ve already assigned the driver and blocked the shift, the deposit normally does not come back because we’ve turned away other work to keep your capacity.
Payment
We invoice 50% to book the work when you sign, and we invoice the remaining 50% when the job is finished. Each invoice is payable within 14 days of its date.
If you approve add-ons during the day, like extra stops, approved wait time at a dock, after-hours work, or an extra return run, we’ll include them on the final invoice with a simple line item description so your team can match it to the run summary. If an invoice goes past due, Hannah will reach out to you to sort it quickly. If we still can’t get payment resolved, we may pause future dispatches for you until the account is brought current.
Changes during the run
Runs change fast, so we keep it simple. If you want to change the plan after we’ve started, we will price the change and confirm it by text or email before we do it. That includes added stops, address changes, switching a standard drop to a timed appointment, return runs, or asking the driver to wait at a receiving dock.
If we hit a problem on site, like a closed gate, missing check-in steps, freight not ready, or receiving refusing the delivery, we’ll message you right away with what our driver is seeing and the options. We won’t guess. We’ll either wait only with your approval, reattempt if you ask, or bring the shipment back if that is your instruction.
What we need from you
Before pickup, send us the pickup address, on-site contact name and phone, dock or gate instructions, hours, and any time windows. If there’s a BOL, tell us the reference number and where it will be at pickup. One person on your side should be the day-of decision maker, reachable by call and text, so we can approve changes without delays.
You’re responsible for any required pre-calls, gate codes, check-in steps, and site rules at pickup and delivery. If a site turns the driver away or changes the rules at the window, we’ll tell you immediately and wait for your next instruction. We can’t hold a delivery window if freight is not ready when our driver checks in.
What’s not included
Unless we’ve agreed it in writing for this project, this agreement does not cover packing or repacking, pallets built or broken down by our driver, labeling, counting, kitting, inside placement beyond the receiving point, or disposal of packaging. It also does not include storage of your goods, temperature-controlled handling, hazardous materials moves, or cash-on-delivery collection.
We also don’t include time spent searching for a contact, waiting because freight is not ready, or waiting because a dock or hospital receiving line is backed up. We can do that time when you approve it, and we’ll add it to the final invoice as an add-on. Any special equipment needs, like liftgate requirements or unusually heavy items, have to be disclosed before dispatch so we can assign the right vehicle.
After the drop
When a stop is complete, we send proof of delivery for that stop, including a delivery timestamp and the receiving name or signature when the site provides one. If a site refuses signatures or won’t allow photos, we note the name given and what they would allow. At the end of the day, we send the run summary so your team has a clean record of what moved, where it went, and when.
If something looks off, tell us as soon as you see it. We can usually clear up questions quickly while the details are fresh, like confirming a dock check-in name or matching a BOL reference to a stop. What we can’t do is recreate missing site paperwork that was never provided or change a receiving department’s own sign-in rules.
What we’re responsible for
We’re responsible for running the route we agreed, keeping you updated, and handling your goods with care during our custody. You own your goods at all times. Our proof of delivery, timestamps, and end-of-day run summary are yours to keep and share internally or with your customer.
We can’t promise there will never be traffic, security delays, or receiving bottlenecks, especially around timed docks and hospital receiving. What we do promise is that we’ll plan around the time window, communicate early if anything threatens the ETA, and follow your instructions when a site problem happens. We’re not responsible for delays or failed deliveries caused by incorrect addresses, missing gate or check-in instructions, freight not being ready at pickup, or a site refusing acceptance.
Ending the job
You can end this project by telling us in writing. We’ll confirm the stop time of the work we’ve done, what freight is currently in our custody, and what you want us to do next, such as complete the current leg, return to origin, or hold for pickup by your team.
If the project ends after we’ve started, you’ll pay for the work completed up to that point, including any approved add-ons already performed. If we’ve already purchased time on a dedicated driver shift for your job day, we’ll include the portion of that shift we’ve held and used. We’ll send you any proof of delivery already captured and the partial run summary for the legs completed, so you can close out your internal record even if the day plan changes.
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