We do this day to day as last‑mile runs: pickup, route delivery, proof of delivery, and exceptions handled through one dispatch point. When you sign, we both agree to follow this working agreement so the cutoff, pickup window, handover, and records stay consistent even on busy or bad‑weather days.
What we cover
We deliver the same-day parcel delivery work you’ve booked with us, using the cutoff time, pickup window, and delivery rules we agree with you in writing. This agreement covers the specific deliverables listed below, and it also covers the routine run steps that sit behind them: scanning and sorting at pickup, routing, delivery attempts, proof of delivery, and reporting back to you so you can answer your customers quickly when something changes on the road.
* Agreed same-day cutoff * Daily pickup window * Proof of delivery record * Signature-required handling * Not-at-home procedure * Returns and collections log
Booking deposit
To book the work, you pay a deposit of 30% of the total price when you sign. That deposit reserves capacity on our route and puts your pickup window and cutoff into our dispatch plan, including time set aside for signature-required handling and returns sweeps if those are part of the booking.
If you cancel before we’ve started the first scheduled pickup for the project, we’ll return the deposit minus any costs we’ve already had to pay to set the job up (for example, agreed labels, access passes, or a dedicated special run we’ve already completed). Once we’ve started, the deposit is not refundable.
Payment
The remaining 70% is due when the job is finished. We’ll invoice for the deposit at booking, and we’ll invoice the balance when the booked project is complete, based on the agreed scope and any written changes we’ve both approved.
Every invoice is payable within 14 days of its date. If a payment goes past due, Nina will contact you to sort it out quickly and keep your runs moving. If we still don’t have payment or a written payment plan, we may pause further pickups and deliveries until the account is back up to date. We’ll always tell you before a pause happens so you can plan customer communications.
Changes to the run
If you want to change anything after we’ve started, tell dispatch first and we’ll price it before we do it. Changes include new addresses, different time windows, added volume, extra delivery attempts, waiting time at a site, or switching an item to signature-required handling.
Camille coordinates changes. If the change adds stops, adds time, or changes the risk (for example, fragile handling or an evening run), Camille will send you the added charge and the updated plan in writing, and we’ll only proceed once you reply to approve it. If we can’t reach you and the change is urgent, we’ll follow the last written instructions you gave us and log what we did.
What we need from you
You’ll give us one day-to-day contact who can make quick decisions during pickup and delivery hours. That contact shares pickup instructions, access details, recipient notes, and any site constraints that affect the route. We use those details to hit time windows and to avoid repeated attempts.
At pickup, parcels need to be ready inside the agreed pickup window, with delivery details attached so we can route them without guessing. If an item must stay upright or needs fragile handling, mark it clearly at handover and tell dispatch. If we cannot access the pickup point or a delivery site safely, we will pause, contact dispatch, and wait for your instructions or reschedule to the next available run.
What’s not included
This agreement covers same-day parcel delivery as booked. It does not include packing your goods, checking product condition, or verifying contents inside a sealed parcel. Unless we agree it in writing, we also do not provide storage, refrigeration, or overnight holding beyond what’s needed to complete the day’s run.
We are not responsible for incorrect addresses, missing recipient contact details, or special delivery restrictions you didn’t tell us about (for example, gate codes, security desk rules, or “call before delivery” requirements). We also do not handle prohibited or dangerous items. If you’re unsure whether something can travel, ask dispatch before pickup and we’ll confirm before we accept it.
After delivery
After each run, we send you the proof of delivery record using the agreed method. For signature-required items we capture the name and signature, then share the record with you. For returns and collections, we maintain a returns and collections log so you can match what went out with what came back.
If something looks wrong in the records (for example, a missing signature, an unclear recipient name, or a parcel marked delivered when your customer says it was not received), tell us as soon as you spot it. We’ll check the driver notes, timestamps, and route history and come back to you with what we can confirm. We can’t change what happened at the door, but we can correct reporting errors and, where possible, arrange a re-attempt as a priced change if needed.
Problems and responsibility
We take responsibility for what we control: collecting the parcels you hand over, transporting them on the agreed route, following the not-at-home procedure you approved, and giving you proof of delivery. If we make a mistake on our side, we’ll act quickly to trace the parcel, share what we know, and agree the next step with you.
We don’t take responsibility for delays or failures caused by things outside our control, like severe weather, road closures, major traffic incidents, or a recipient site being closed or refusing delivery. We also aren’t responsible for loss or damage caused by poor packaging or by fragile or upright-only requirements that were not marked and communicated at handover. Our total responsibility is limited to putting right the delivery service we were hired to perform, or refunding the affected delivery charge, unless we agree something different in writing for a specific run.
Ending the project
Either of us can end the project by telling the other in writing. Because delivery work is tied to route planning and capacity, we’ll agree the notice period with you in writing based on how often we’re picking up and what’s already on the schedule.
If the project ends, you pay for all work completed up to the end date, plus any runs already completed and any non-cancellable costs we’ve had to pay to carry out your instructions. We will hand over the proof of delivery records and the returns and collections log for the completed work. Any parcels already in our custody at the end date will be delivered under the last written instructions you gave us, or returned to your pickup point if delivery is no longer possible.
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