If something is written in the order or proposal and it conflicts with the terms below, the order or proposal wins for that specific point, and everything else still follows these terms.
Your order details
Your proposal and any written order details are the “order form” for this project. That order form is where we lock down what platform we are building on (Shopify or WooCommerce), what we are rebuilding or carrying over, the price, and any key dates or constraints you have told us about. These standard terms explain how we run the work day to day, what we need from you, and what happens when something changes.
If the order form and these terms ever say different things about the same topic, we follow the order form for that topic. Everything else is handled by these terms, including how we test checkout, how handoff works, and how we quote changes.
What you get
You are hiring us for an e-commerce website build. We will build the store on Shopify or WooCommerce and set up the parts that decide what customers are charged and whether orders can be placed cleanly. The deliverables below are included, and anything not listed is out of scope unless we agree it in writing before we do it.
Included in this e-commerce website build:
* Platform and theme selection * Store build and theme setup * Product catalog setup * Checkout, tax, and shipping rules * Payment gateway setup * App or plugin install and cleanup
Payment
To book the work, we invoice 40% of the total price when you sign the proposal. We schedule kickoff and start work once that invoice is paid and we have the access we need. We invoice the remaining 60% when we deliver the agreed store build and handoff materials.
Each invoice is payable within 14 days of the invoice date. If a payment goes past due, we pause work and any scheduled launch steps until the account is current. If we have already delivered the build, overdue payment also pauses post-delivery support and any further fixes or tweaks, even if they were discussed during the project, until the invoice is paid.
Delivery and handoff
We deliver this project when the store is ready for launch or handoff as described in your order form, and we have shared access, settings notes, and the short launch checklist. Launch waits for your written approval of checkout, tax, shipping, and payments, because those settings control what customers are charged.
You are responsible for the accuracy of product facts you provide, including prices, variant options, weights, sizes, and shipping realities. We will set up what you send, flag conflicts we see, and walk you through the rules we set. If we are waiting on logins, product info, photos, shipping details, or two factor prompts, we pause the timeline and pick up again when we have what we need.
What we’re responsible for
We are responsible for building and configuring the store to match the agreed scope, and for testing checkout using real-world scenarios before we ask for your approval. We are not responsible for outages, policy changes, or service interruptions caused by Shopify, WooCommerce, your host, payment providers (like Stripe or PayPal), shipping carriers, tax services, or third-party apps or plugins.
Because store settings touch money, our job is to set them up and show you what they do before launch. Your job is to review and approve the final checkout, tax, shipping, and payment behavior. After you approve and we launch, we are not responsible for losses caused by later changes made by others, new apps installed without our review, or product data that was incomplete or incorrect at the time of setup.
Ending the project
You can end the project by telling us in writing, and we can do the same if the project can’t move forward for practical reasons like long gaps in access, approvals, or required information. We will agree the notice period with you in writing based on where the build is up to and what is already scheduled.
If the project ends, you pay for the work done and any non-refundable costs we have agreed with you (for example, paid apps you chose to start). Once your account is up to date, we hand over what we have produced that you have paid for, along with any admin access notes we have prepared. Anything unfinished stays unfinished unless we agree a new plan for completing it.
Signature
