It covers the massage and bodywork sessions you book with me, including Swedish relaxation massage, deep tissue massage, sports massage, prenatal massage, manual lymphatic drainage, and myofascial release/bodywork.
If you have accepted a proposal or booking confirmation from me, that document and this one sit together. In plain terms: the proposal says what you booked, and the terms below explain how I run sessions, billing, cancellations, and boundaries so you know what to expect each time you come in.
What you’re booking
A session includes a short intake and contraindication check, table-based massage and bodywork, and a quick plan for self-care and follow-up. Your booking confirmation tells you the session length, the location, and how many sessions you have in your membership or pack.
Please arrive a few minutes early, wear comfortable clothes for before and after, and tell me at the start if you have any time limits, sore areas, or anything you do not want worked on.
Payment
Massage and bodywork sessions are billed by invoice. If you are on a membership or any recurring term, I invoice at the start of each period, before the sessions in that period take place. I do not take any payment up front beyond that.
Every invoice is payable within 7 days of its date. If a payment is late, I will pause future bookings until the balance is paid. If you think an invoice is wrong, tell me quickly and I will check it with you and fix it if needed.
Changes and missed sessions
If you need to move or cancel a session, tell me as early as you can so I can offer the time to someone else. My cancellation window, and any fee for a late cancellation or a no-show, are set by me and are the ones I give you at the time you book.
If you arrive late, I can still treat you for the remaining time in your booking. I don’t usually run past the end time because I may have another client straight after. If I ever need to cancel, I will offer you the next available time that suits you, or I will credit the session back to your pack or membership.
Packs and membership
If you buy a pack or a membership, you use it by booking appointment times with me, subject to my availability. Sessions are used when the appointment time happens, not when you book it.
Any rules about pack expiry are set by me and are the ones I give you when you buy. Any rules about pausing a membership, carrying sessions over to a new period, or letting unused sessions roll forward are also set by me and may depend on how regularly you attend. Refunds are not automatic. If something changes and you need to stop, talk to me and I will be fair and practical based on what has already been used and what has been reserved for you.
Your health and comfort
Before your first session, and anytime something changes, you agree to tell me about anything that could affect your session. This includes injuries, recent flare-ups, inflammation, surgeries, pregnancy, numbness or tingling, dizziness, skin reactions, allergies or sensitivities (including oils and fragrances), and any medication or treatment that changes how you feel pain, pressure, bruising, or swelling.
I will ask a few questions before I start to check for contraindications and recent changes in your health. If massage is not the right choice that day, or if I need to work more gently or avoid an area, I will tell you. I may pause or stop a session if continuing would not be safe or sensible.
Normal risks
You are choosing massage and bodywork sessions because you want help with tension, stiffness, recovery, or general comfort. Like any hands-on bodywork, it can sometimes lead to normal after-effects such as temporary soreness, fatigue, light bruising, emotional release, or a short-term flare of a sensitive area.
I will work within your comfort and I will check in about pressure, pace, and focus so you can ask for less or more at any moment. You can ask me to stop or change approach straight away, and you never need to justify it. This clause is not me asking you to accept carelessness. I am still responsible for working with reasonable care and attention.
What this is not
Massage and bodywork sessions are not medical care. They are not a substitute for diagnosis or treatment from a doctor, physio, or other regulated clinician, and I cannot promise a specific result.
If you have symptoms that feel unusual, severe, or fast-changing, or if you are unsure whether massage is appropriate for an inflamed area, nerve pain, fever, infection, or a new injury, please speak to the right healthcare professional first. I can work around many issues, but only when it is sensible and safe to do so on the day.
Photos and video
I do not take or share photos or videos of you, your body, or your session unless you give me permission first. If I ever ask, you can say no without needing a reason, and it will not change the quality of care or the way I work with you.
If you say yes, you can still change your mind later. Tell me in writing that you want me to stop using an image or clip and I will stop using it going forward. If you want limits, for example no face, no identifying marks, or private use only, tell me and I will follow them.
Ongoing billing
Your booking is recurring, which means it runs in repeating periods. I invoice at the start of each period, before the sessions in that period take place, and the invoice is payable within 7 days of its date.
If you want to stop the recurring rhythm, tell me and I will end it. The notice needed from you, and from me, is set by me and is the one I confirm to you in writing when you start or when you ask to end. Sessions already invoiced for the current period stay available to book during that period unless I have told you otherwise in writing.
Ending sessions with me
Either of us can end the arrangement. The simplest way is for you to tell me you do not want to continue recurring sessions, and I will confirm what happens with any sessions already paid for but not yet used.
I may refuse or end a session, and I may decline future bookings, if your conduct makes the work unsafe, if you push past professional boundaries, or if you ignore draping and consent. These are professional, non-sexual massage and bodywork sessions with draping throughout. If I end a session for safety or boundary reasons, you are still responsible for payment for time already reserved and any costs I have clearly explained to you in advance.
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