Free Feature Request Form Template
A feature request form covers what broke, who to reply to, how urgent the issue is, and the details needed to reproduce it.
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A marketplace launches, real users hit edge cases, and suddenly a small bug turns into stuck payouts or account mismatches that get chased over email. This feature request form gives customers and internal testers one place to report a production issue so the team can triage fast and keep the product shippable.
The form opens with Report a production issue, then moves through contact details, urgency, and a screenshot upload before it asks for the facts. The affected area gets tagged up front, then the report captures when it happened and what the reporter expected, leaving less room for back and forth. The layout uses amber with a purple-blue counterpoint under Raleway headings and Roboto body text, so the urgent parts read like signals instead of decoration.
- Report a production issue The opening written block tells the reporter what to include and sets up the handoff to the team.
- How urgent is it? A required choice captures whether the issue is blocking work, annoying, or just being reported.
- Which part of the marketplace is affected? A required choice tags the report to payments and payouts, listings and inventory, matching and search, onboarding and accounts, or admin and moderation.
- A screenshot, if you have one An optional file upload keeps visual proof with the report instead of in a separate thread.
- Describe what happened and what you expected A required long answer captures the steps and expected behaviour so the issue can be reproduced.
Once the form is in Plutio, responses land in one place with the required fields filled in, and each submission keeps the screenshot alongside the written report for triage and follow-up.
We went from spending hours on every proposal to creating fully customized ones in under 5 minutes. That's not an exaggeration - we timed it.
What this form contains
| Part | What it covers |
|---|---|
Report a production issue | An opening written block that tells people what to report, what to include, and who will triage and reply. |
Your name | A required full-name field so the team knows who to follow up with. |
Email address | A required email field for replies and status updates. |
How urgent is it? | A required urgency choice so reports can be prioritised consistently. |
A screenshot, if you have one | An optional file upload for screenshots or other supporting evidence. |
Issue details | A written block that asks for the facts needed to reproduce the issue and decide what to fix first. |
Which part of the marketplace is affected? | A required area selector that routes the report to the right part of the product. |
When did this happen? Date and time | A required text field for the timestamp, which helps match reports to logs and releases. |
Describe what happened and what you expected | A required details field for the steps taken, the result, and the expected outcome. |
Who it is for
Marketplace founders, product teams, and support leads in saas & product and b2b saas who need consistent bug reports from real users.
Questions about this form template
What should a production issue report include?
A production issue report usually includes who to contact, how urgent it is, what area is affected, when it happened, and what the reporter expected to happen. A screenshot helps when the problem is visual or hard to describe.
How do you ask users for bug reports without long email threads?
A single form works because every report comes in with the same required fields and the same structure. The team can triage from the submission instead of asking for basics like urgency, timestamps, and affected area.
How do you prioritise bug reports from users?
A simple urgency question makes reports sortable into blocking, annoying, and FYI. Pairing urgency with the affected product area helps route the report to the right owner.
Should you ask for a screenshot in a bug report form?
A screenshot is useful, but it shouldn't block a report when someone is on a slow connection or can't capture the screen. An optional upload keeps the path open while still collecting evidence when it's available.
What fields are required in this issue report form?
The form requires a name, an email address, an urgency level, the affected marketplace area, the date and time, and a description of what happened versus what was expected. The screenshot upload stays optional.
What product areas should a marketplace bug report tag?
A marketplace report usually tags the area that broke so triage starts in the right place. The options here cover payments and payouts, listings and inventory, matching and search, onboarding and accounts, and admin and moderation.
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