This Moving Services Contract covers the home and office moving project you are booking with us, along with the schedule, pricing, and details in the proposal you accepted. It is written to keep the move calm and accountable: we agree the plan up front, we protect and label as we go, and we sort issues by documenting them and fixing them, not by arguing on site.
Scope of work
We will provide home and office moving for your project as set out in the accepted proposal, including the move approach we confirmed at the walk-through. That walk-through is where we check access, parking, stairs or elevators, carry distance, and volume room by room, then set the truck size, crew count, and timing.
The deliverables and inclusions for this project are listed below. Anything not listed is not included unless we add it as a written change, for example an extra stop, storage time, specialist crating, or moving items that were not accessible or not disclosed at the walk-through.
* Pre-move walk-through notes * Truck and crew plan * Room-by-room carton labels * Protection and wrap set * Furniture disassembly and reassembly * Essentials unpack and carton removal
Payment
To book home and office moving, you pay 40% of the agreed price when you sign the proposal. We reserve the crew and truck from that point and order any planned materials.
The remaining 60% is due when the finished work is handed over, which is after delivery is complete and we have done the agreed placement and basic reassembly, then the walk-through with you. We invoice as we go, and each invoice is payable within 14 days of its date.
If a payment is late, we will tell you what is outstanding and pause any non-urgent work we still control until the account is brought up to date. Date changes or cancellations follow the fees and timing shown in your quote for that date.
Changes
Moves change, but the plan still needs to stay readable. We include one planned change round after the walk-through, where we can adjust the truck and crew plan and packing plan based on what we saw on site. This covers normal refinements, like swapping what gets packed on packing day versus move day, or updating the order of rooms.
If you want changes beyond that, or anything that changes time on site, crew size, truck size, or materials, we will price the change and get your written approval before we do it. Common examples are an added pickup or drop-off, extra heavy items, building restrictions that force longer carry distance, or items that were not ready or accessible when we arrived.
Who owns what
When your invoices are paid in full, what you have bought is the finished result of the project: your items moved to the agreed destination, placed where you direct, with the agreed packing and unpacking, and any disassembly and reassembly included in the plan.
Our working documents and methods stay ours. This includes walk-through notes, truck and crew planning sheets, labeling systems, checklists, and the way we stage and protect routes. You are welcome to ask for a copy of practical move information we created for your job, like a final room list or label key, but we do not hand over internal templates or training materials.
Photos and references
We sometimes take simple before-and-after photos of protection, packing, or a finished room setup to help us improve and to show future clients how we work. We will not photograph private documents, personal photos, or anything you point out as sensitive.
Unless you tell us otherwise in writing, you agree we can use non-identifying photos and a short description of the job as a portfolio example. If you want the move kept fully private, email or message us before move day and we will mark the job as no-photos and no-public-reference. If we have already taken photos for internal records, we will keep them private and not use them publicly.
Damage and responsibility
We treat damage risk as something to manage, not debate. Before loading, we note condition where it matters, especially on delicate finishes, and we flag anything we think is already weak or at risk. We protect floors and corners first, then wrap items before they move. For lacquered surfaces, shoji, gold-leaf screens, and soft timber edges, we avoid bare strap contact, use clean wrap layers, and carry from protected grip points.
If damage happens while an item is in our care, we will document it, show you what we see, and agree the remedy with you. We are not responsible for issues caused by things outside our control, such as items that were already damaged, hidden defects, poor prior repairs, contents not packed by us that shift inside cartons, or access delays and building rules that force unsafe handling or extra waiting time.
Ending the project
If you need to cancel or change the date, tell us as soon as you can so we can try to rebook the crew and truck. Any cancellation or late-change fees are the ones shown in your quote for that date.
Either of us can also end the project if something serious makes the work impractical or unsafe, for example repeated access blocks, unsafe carry routes, or instructions that would put people or property at risk. In that case, we will stop, explain the issue, and confirm in writing what has been completed.
If the project ends before completion, you pay for work already done and any committed materials or third-party costs we cannot undo. We will hand over your items in our possession at the earliest safe handover point, and we will share any labeling or location notes needed to keep track of what has been packed and moved.
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