I’m Hannah Sykes, and I’ll be the tutor you see week to week.
This agreement sets out how your lessons run, how booking and billing work, and what happens if either of us needs to change a session. If you’ve accepted a proposal or booking confirmation from me, this agreement sits alongside it and they should be read together.
What you’re booking
A session is a one-to-one or small-group lesson at the length you’ve chosen (for example, 30 or 60 minutes), held at the location agreed when you book, and scheduled into a regular weekly slot. Please bring your instrument (or anything you normally sing with, like your water bottle), any music you’re working on, and a notebook or device for practice notes. You’ll have the number of sessions shown on your invoice for the term or membership period you’ve booked.
Payment
Music lessons are invoiced in advance. If you’re booking a term or a membership period, I invoice at the start of each period, before the sessions in that period take place. If you book a one-off session, I invoice when it’s booked, before the session goes ahead.
Every invoice is payable within 7 days of its date. Your regular weekly slot is only held once the term or period you’ve booked is in place, so please tell me quickly if there’s a problem with an invoice and I’ll help you sort it.
Cancellations and missed lessons
If you need to cancel a lesson, please tell me as soon as you can. My notice period is set by me and I confirm it in writing when you book. If you cancel after that point, or you do not attend (including online lessons where you do not join), I may charge a late-cancellation or no-show fee that I set and explain in writing.
If you miss a lesson, it can sometimes be made up, depending on diary space. I’ll offer the options I have, but I can’t promise an alternate slot every time. If I have to cancel, I’ll offer a reschedule or credit the session.
Using a term or pack
When you book a term, block, or membership period, your sessions are used up as they’re delivered week to week in your regular slot. If you want to add an extra session (for example, ahead of an exam), I’ll offer what I can around my diary and invoice it in advance.
Unused sessions do not automatically carry over, because I’m reserving a weekly space for you. If I do allow carry-over, I’ll confirm what carries and by when in writing. Refunds are not usually offered once a term or period has started, unless I’m unable to deliver the remaining sessions.
If lessons are for a child
If the student is under 18, a parent or guardian is the person who agrees to these terms and is my main contact for booking, messages, and payment. Please make sure I have the right email and mobile number for you, not just the student’s.
You’re responsible for safe drop-off and collection, including arriving on time. If a child is attending in person, I need a clear plan for who is bringing them in and who is picking them up. If anything changes week to week, please tell me before the lesson starts.
What lessons can and can’t do
Music lessons are teaching and coaching. I’ll show you what to practise next, help you build reliable habits, and track progress term by term, but I can’t guarantee a specific result by a specific date. Progress depends on things like practice time, school workload, health, and confidence on the day.
Lessons are not therapy, counselling, or medical care. If you’re dealing with pain, injury, or a health issue that affects playing or singing, please speak to the right medical professional and tell me what guidance you’ve been given so I can adapt safely.
Ongoing booking and billing
Music lessons are booked on a recurring basis, usually as a weekly slot for the term or membership period shown on your invoice. At the start of each new period, I invoice before those sessions take place, and your weekly time renews in line with that booking.
If you need to change your weekly slot, I’ll offer the options I have around my diary. If you want to stop lessons at the end of a period, or pause for a while, tell me using the notice I set and confirm in writing. I’ll confirm the final session date once you give notice.
Ending lessons
Either of us can end the ongoing arrangement by giving the notice that I set and confirm in writing. If you’ve already paid for sessions that haven’t happened yet, I’ll either deliver them within the agreed timetable or, where that isn’t possible, I’ll sort a fair outcome with you based on what’s been delivered and what’s still outstanding.
I may also stop lessons straight away if behaviour from a student or anyone attending with them makes sessions unsafe or unsuitable, or if repeated disruption means I can’t teach properly. If that happens, I’ll explain what’s led to the decision and what happens to any sessions already paid for.
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