An order form covers buyer details, what to ship, where and when to deliver, shipping choices, and what to do if something arrives wrong.
The order gets paid for, but then the worry starts: will the right items turn up, and will anyone have to chase updates if something goes sideways. The Order Form keeps that handoff in one place, so the buyer tells you what to send, where it’s going, and the delivery window they’re counting on before the order ever hits fulfilment.
The form starts with contact details, then moves into the order itself, with space for items and quantities, the delivery address, and a requested delivery date and time window. The buyer also picks whether the order is in stock or backorder, chooses a shipping service, and says what should happen if something arrives wrong or damaged, which means fewer follow-up emails when the box is already in transit. Vivid purple headings in Zilla Slab with brass accents keep the key choices easy to spot, even when someone’s scanning fast.
- Order Form Explains what the form is for and what happens after it’s sent, so the buyer knows what to expect next.
- Order details Prompts for items and quantities, delivery address, and the requested delivery date and time window.
- Stock and shipping Captures whether the order is in stock or backorder and which shipping service the buyer wants.
- Wrong or damaged items Records how the buyer wants issues handled, so the response is agreed before anything ships.
Inside Plutio, the order form collects the responses as they come in, including the required fields, so the order details don’t end up split between messages and notes. After you share the link, you read one set of answers and confirm stock, costs, and timing from there.
We went from spending hours on every proposal to creating fully customized ones in under 5 minutes. That's not an exaggeration - we timed it.
What to include in an order form
| Part | What it covers |
|---|
Order Form | A short intro that tells the buyer what the form is for and that stock, costs, and timing get confirmed after submission. |
Your name | A required name field so the order can be matched to the right person. |
Email address | A required email field for order confirmations and follow-ups. |
Phone number | An optional phone field for delivery questions that need a quick answer. |
Order details | A short prompt that frames what the buyer should include about items, delivery window, and address. |
List the items and quantities | A required text area where the buyer writes the exact items and quantities being ordered. |
Delivery address | A required address field for the delivery destination. |
Requested delivery date and time window | A required field to capture the delivery date and the time window the buyer is asking for. |
Are the items in stock or backorder? | A required choice field that records whether the order is in stock, backorder, or buyer-supplied. |
Which shipping service do you want? | A required choice field for courier, international tracked shipping, click-and-collect, or buyer-provided shipping. |
If an item arrives wrong or damaged, how should we handle it? | An optional choice field that records whether to replace, refund, or hold for instruction if something arrives wrong or damaged. |
Who it is for
E-commerce teams, direct-to-consumer sellers, and fulfilment & logistics operators who need buyers to place delivery-ready orders without back-and-forth.
The form in full
Order Form
Use this form to place an order for order fulfilment and delivery. After you send it, Jia Min Tan will check stock and confirm costs and timing.
- Your name (required)
- Email address (required)
- Phone number
Order details
Tell us what to send, your delivery window and address.
- List the items and quantities (required)
- Delivery address (required)
- Requested delivery date and time window (required)
- Are the items in stock or backorder? (required)
- In stock (ready now)
- Backorder, give restock date in notes
- I will send stock to Ayer
- Which shipping service do you want? (required)
- Local courier (Singapore)
- International shipping (tracked)
- Click-and-collect from our location
- You will provide courier/label
- If an item arrives wrong or damaged, how should we handle it?
- Replace and dispatch a replacement
- Refund the item
- Hold and await my instruction
