If you have an accepted proposal, booking confirmation, or invoice that describes what you picked, that document and these terms are meant to fit together. By booking and attending sessions, you’re agreeing to the way I schedule, coach, and bill, and to the safety boundaries set out below.
What you’re booking
A personal training session is a coached training appointment with me that typically lasts about an hour, unless your proposal or booking confirmation says otherwise. Sessions take place at the gym or agreed training location, or online if that’s what you booked, and you’ll have the number of sessions shown on your invoice for the current period. Please bring appropriate training shoes and clothing, water, and any supports you normally use (for example braces or straps).
Payment
Personal training sessions are billed in advance. If you’re on a recurring membership or term, I invoice at the start of each period, before the sessions in that period take place, and nothing is paid up front beyond that invoice. If you book a single session outside a recurring arrangement, I invoice it when it’s booked, before it takes place. Every invoice is payable within 7 days of its date. If an invoice is overdue, I may pause booking and hold times until it’s brought up to date.
Rescheduling and missed sessions
I’ll schedule sessions with you by text or email and I’ll hold your time once it’s confirmed. If you need certain days or times each week, tell me early so I can plan around it. If you need to reschedule, you can. I’ll tell you my current cancellation window when you book or confirm the session. If you cancel inside that window or don’t show, I treat it as a late cancel or no-show. Any fee for that, and whether the session is charged, is set by me and can change. If I have to cancel, I’ll offer a make-up time and you won’t be charged for that session.
Using a pack or membership
If you buy a pack, block, or membership period, sessions are booked and used from that balance over time. I’ll help you pick a sustainable weekly rhythm, but you’re in control of how many sessions you schedule within what you’ve purchased. Unused sessions don’t automatically carry over into a new period unless I confirm that in writing for your account. Refunds are not the default once a pack or period has started, because I’ve held capacity for you, but if something major changes (for example a move or a medical restriction), tell me right away and I’ll confirm the options in writing. If I’m running an expiry for packs at the time you book, I’ll tell you that in writing.
Your health info
Before your first session, please tell me about anything that could affect your training. That includes injuries, pain, surgeries, pregnancy, dizziness or fainting, heart or breathing issues, medications that affect exercise tolerance, and allergies (including tape, latex, or cleaning products). Keep me updated if anything changes, even if it feels minor. During a session, I may change the plan, reduce load, swap an exercise, or stop the session if I think it’s the safer call. I can train around cranky joints and flare-ups, but you’re responsible for getting medical clearance and diagnosis when it’s needed.
Training risks
Strength and conditioning work has normal risks, even when it’s coached well. Those can include muscle soreness, strains or sprains, aggravating an old injury, dizziness, falls, or a drop in blood pressure during or after effort. You’re choosing to take part and you’re free to say no to an exercise, weight, or pace. My job is to coach technique, progress sensibly, and change the plan when something doesn’t look right. This section is not a promise that nothing can go wrong, and it does not cover carelessness on my part. If I make a mistake or miss something I should have caught, I’m still responsible for my work.
What I am, and am not
Personal training sessions are coaching, not medical care. I’m not diagnosing injuries, treating medical conditions, or providing physical therapy, chiropractic care, or massage. I can help you train around limitations, build capacity, and learn good movement patterns, but I can’t guarantee a specific result or timeline because your recovery, stress, sleep, nutrition, and outside training matter. If you have sharp pain, numbness, chest pain, unusual shortness of breath, or symptoms that need a clinician, we stop and you get the right professional advice before we push ahead. Tell me what your provider recommends so I can align your training plan with it.
Photos and video
Sometimes a quick video is the best way to clean up a lift, or to compare technique across weeks. I’ll only take photos or video of you if you say yes, and I’ll tell you what it’s for. Sharing anything publicly (website, social, testimonials, before-and-after style posts) is always optional and always needs your permission first. You can say no without it affecting your coaching, and you can change your mind later. If you withdraw permission, I’ll stop taking new images and I’ll remove future use of any content I control where it’s reasonably practical (for example, I won’t keep reposting it).
Recurring billing
If you’re booking on a recurring basis, your training runs in repeating billing periods, and I invoice at the start of each period before those sessions take place. Your spot in my schedule is held around your usual session times as long as your account stays current and you’re booking consistently. If you want to change how often you train, tell me and I’ll adjust the plan and the billing for the next period. To stop the recurring arrangement, either of us can give notice. I’ll confirm the notice period I’m using at the time, in writing, so you’re not guessing, and any sessions already paid for will be handled the way the termination section below describes.
Ending the arrangement
You can end your training with me at any time by telling me in writing (text or email is fine). I may also end the arrangement if I can’t safely or productively coach you, including if your conduct is threatening, harassing, intoxicated, repeatedly ignores safety cues, or makes the training environment unsafe for anyone in the space. When training ends, I’ll finish any sessions already booked and paid for, or we’ll agree in writing how to handle the remaining balance. If I end the arrangement for safety or conduct reasons, I may choose to cancel future sessions immediately, and I’ll confirm what happens to any unused, prepaid sessions based on what’s fair and workable in the circumstances.
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