We will confirm your lesson format (in-studio, in-home, or online) before we book your first lesson so your setup stays consistent week to week.
By booking and attending lessons, you are agreeing to the terms below. If you have accepted a proposal from us for weekly piano lessons, this contract and the accepted proposal are meant to fit together, with the same expectations about scheduling, payment, and how we run the work.
What you’re booking
Weekly piano lessons are a recurring weekly slot. Each session is a live, one-to-one lesson with your teacher at the agreed location (our studio, your home, or online) for the length shown on your booking and invoice. Bring your music books or digital scores, a pencil, and your practice notes if you keep them, so we can keep the lesson moving and leave you with a usable plan for the week.
Payment
We invoice weekly piano lessons in advance, at the start of each period, before the lessons in that period take place. We do not take payment beyond the current period.
Each invoice is payable within 7 days of its date. Your regular weekly slot is held for you once the period is invoiced. If payment is late, Graham (our studio coordinator) will contact you to sort it out and may pause upcoming bookings until the account is up to date, so nobody is guessing about whether the time is still yours.
Missed lessons
If you need to miss a week, tell us as soon as you can. Our cancellation notice window, late-cancellation fee, and no-show fee are set by us. We will tell you the current policy before you start and we will keep it consistent for that period.
If we have an alternate slot in the same week, we will offer it. If we do not have a workable slot, the lesson is treated as missed and the policy for your booking applies. If we need to cancel (for example, illness or an unavoidable conflict), we will offer a make-up option or credit that lesson to you.
Using your block
Your weekly block (whether you think of it as a term, a membership, or a period) covers the lessons scheduled inside that period. Lessons are booked from that block into your regular weekly slot, and any make-ups are only offered when we have a workable alternate time.
Whether unused lessons carry forward, how many make-ups we allow, and whether the block expires are set by us. We will give you that policy before you start. Refunds are not offered for missed lessons, but if we have to stop lessons on our side and cannot reasonably provide the remaining sessions, we will settle any unused, paid lessons fairly by credit or refund.
For child students
If the student is under 18, a parent or legal guardian is the main contact for scheduling, messages, and payment, and agrees to these terms on the student’s behalf. We will take the student’s goals seriously, but we need one adult to make decisions and keep communication simple.
You are responsible for drop-off and collection, and for letting us know who is allowed to pick the student up. If a child arrives without a responsible adult available when needed, or cannot be collected on time, we may end the session early to keep things safe and clear for everyone.
In-home lessons
For in-home weekly piano lessons, you will make sure we can get in at the booked time and that the piano or keyboard is set up and ready to use. If you use a key, entry code, concierge, or any other access method, you will show Graham (our studio coordinator) what to do ahead of the first visit. We do not write access codes into shared documents, and we only share access details with the teacher assigned to you.
An adult should be home for the lesson unless we have agreed otherwise in writing. If we cannot get in at the booked time, or the space is not available or safe to teach in, the lesson is treated as missed and the missed-lesson policy for your booking applies.
What lessons are not
Weekly piano lessons are teaching and coaching. We can set a practice plan, demonstrate technique, help with posture and hand shape, and keep you moving through repertoire, but we cannot practice for you between lessons.
Progress also depends on things we cannot control, like time, sleep, stress, health, learning pace, and what else is going on in the week. If you choose RCM exam prep coaching as part of weekly piano lessons, we will use the RCM syllabus and track requirements, but we cannot guarantee an exam result. If you need medical, mental health, or other specialist support, please seek the right licensed professional.
Ongoing schedule
Weekly piano lessons run as a recurring weekly slot, billed by period. At the start of each period we invoice for the lessons in that period, and the next period renews automatically unless one of us ends the recurring slot.
To stop the recurring slot, either of us gives notice. The notice period is set by us and we will confirm it with you in writing before you start. We will always aim to make changes cleanly at the end of a billing period so you are not paying for time you cannot use and we are not holding a slot you no longer want.
Ending lessons
You can end weekly piano lessons by giving the notice we have agreed in writing. Any lessons already delivered are still payable. Any lessons already invoiced but not yet delivered will be handled based on the policy we gave you for that period, and we will confirm in writing what happens to your remaining dates.
We can also end lessons if your conduct, or the conduct of anyone in the lesson environment, makes sessions unsafe, threatening, or consistently unworkable. In that case we may stop immediately. We will still account for any prepaid, unused lessons fairly, and we will share a short written summary so there is no confusion about why the arrangement ended.
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