It covers your child’s enrolment with us, including the programme you’ve chosen, the operating hours you need, the fees you will pay, and the practical rules that keep the day running smoothly.
If you accepted a proposal from us for enrolment and onboarding support, this agreement sits alongside it. If something matters to your family, like your drop-off time, early pick-up, nap routine, or a planned start date, we will write it into this preschool enrolment agreement so you can rely on it.
What you get
We provide childcare and early years education on the schedule and in the programme option written into your preschool enrolment agreement (full-day, half-day, or infant care), for each billing period while your enrolment is active. Each period includes your child’s daily care and learning routine at the centre, plus the admin and parent support that keeps enrolment, fees, and subsidy paperwork moving.
Your enrolment support includes the following items, as set out in the accepted proposal and confirmed again in this agreement:
* Centre tour and Q&A * Parent interview and intake * Settle-in week plan * Term calendar briefing * Monthly fees administration * Subsidy documentation support
Our response times
We keep communication simple. You will have a main point of contact for day-to-day matters, and a clear path to escalate anything urgent. We use three response levels: Urgent (today), Important (next working day), and Routine (within a few working days). We will confirm these timeframes in writing during onboarding so you know what to expect.
Urgent covers child safety, a serious incident, or an unexpected change affecting the same day. Important covers billing, subsidy documents, or schedule questions that affect the coming week. If we miss a committed time, we will tell you why, give you the new date, and prioritise the next step (for example, a revised settle-in plan or a corrected invoice).
Payment
Fees are billed by period, not by attendance days. We invoice each period at the start of that period, and we do not take any payment up front beyond that. Every invoice is payable within 7 days of its date.
Your invoice will reflect the programme option, the operating hours you have agreed with us, and any agreed extras written into this preschool enrolment agreement. If your child is absent due to illness, travel, or family reasons, the period fee still applies because we staff and plan the class for the enrolled places. If anything on an invoice looks off, tell us straight away so we can check it before the due date.
Fee reviews
We review our fees at a regular interval, and we do not change prices without telling you first. When we review fees, we will tell you in writing which items may change (for example, programme fees or optional service items) and which items will not.
If a revised fee is going to apply, we will give you written notice before the change takes effect. The notice period is one we set and confirm with you in writing. Any new fee only applies from the next billing period after the notice. If your family is making a decision because of a planned change, we will talk it through with you using your next likely billing dates so you can choose with confidence.
Drop-off access
If you need a gate code, door code, or app login for drop-off or pick-up, we will share it separately during onboarding. We do not write access codes into the preschool enrolment agreement, and we do not send them in a form submission or in a normal email.
We will show you how access works on your first days, including who can collect your child and how we check authorised pick-ups. Keep your access details private and tell us immediately if you think they have been shared accidentally. If your authorised pick-up list changes, give us the update in writing so our team can follow it consistently at the door.
What we need from you
To make the day run smoothly for your child, we need one main parent or guardian contact who can answer calls, confirm decisions, and keep us updated. Please tell us promptly about changes that affect care, including new work hours, changing pick-up people, allergies, sleep routines, or anything that may affect settling-in.
We also need you to complete intake information and any subsidy or enrolment documents on time. If your work hours change, tell us as soon as you can. We will confirm whether we can accommodate the new drop-off or pick-up times, and we will put any agreed timing arrangement in writing. If we cannot accommodate a change, we will say so quickly so you can make a plan.
Insurance
We carry the types of insurance a preschool needs for day-to-day centre operations, including cover for our people and the care setting. If an incident happens, we record it, inform you, and follow our reporting process.
You are responsible for any insurance you want on your side, such as cover for your child’s personal belongings brought to the centre. We recommend keeping valuable items at home because children’s items get mixed up easily in a busy classroom. If your child needs a comfort item for settling-in, label it clearly and let the educator know so we can keep track of it during the day.
If something goes wrong
If your child is injured, unwell, or involved in an incident while in our care, we will inform you as soon as we can, and we will record what happened in writing. For urgent situations, we will contact you immediately using the details you provided, and we will follow the escalation steps we explain during onboarding.
If property is damaged at the centre, or something is damaged during drop-off or pick-up, tell us straight away so we can look at it while it is still fresh. We will confirm in writing what happened, what the fix is, and who pays. If a cost is involved, we will agree it with you before we go ahead, unless it is a safety-critical repair that cannot wait.
Our team
The relationships your child builds with our educators matter, and so does keeping our staffing stable. While this preschool enrolment agreement is running, please do not directly hire, contract with, or pay any member of our team to provide childcare, tutoring, or nanny services for your family outside our centre arrangements.
This also applies for a period after your enrolment ends. The length of that period is one we set and confirm with you in writing. If you want extra support outside programme hours, talk to us first. We will tell you what we can offer through the centre, and what we cannot. This keeps boundaries clear for everyone and protects the time we invest in training and retaining our educators.
How enrolment renews
Enrolment is recurring. It continues from one billing period to the next unless you or we end it under the withdrawal and termination steps in this preschool enrolment agreement. Your billing period and fee schedule are written into this agreement so you can see exactly when fees start and stop.
To withdraw, you give us notice in writing. The notice period, any fees that remain payable after notice, and the date fees stop are set out in the preschool enrolment agreement. We will walk you through those clauses using your likely withdrawal date so you are not guessing. We will confirm your notice date back to you in writing so there is no confusion.
What we are responsible for
We are responsible for providing care and supervision to the standard you would reasonably expect from a preschool, and for following our centre procedures consistently. If we make an administrative mistake, like billing the wrong programme fee or missing a document we said we would file, we will correct it promptly.
We cannot be responsible for things outside our control, like service interruptions caused by building-wide issues, public health directions, or events that stop the centre from operating for a time. We also cannot cover indirect losses, such as lost income or alternative childcare costs. If something serious happens, we will communicate early, put the facts in writing, and work with you on the practical next steps.
Ending the agreement
Either you or we can end this preschool enrolment agreement by giving notice in writing. The notice period is the one written into this agreement. Fees remain payable up to the end date set by that notice, and any outstanding invoices still need to be paid within the normal 7-day term.
If settling-in is not going well, we will speak with you early and adjust the plan for the first week. If you decide to withdraw, the withdrawal terms apply based on your notice date. When enrolment ends, we will confirm in writing the last attendance date, the last billing period covered, and any next steps for subsidy documentation or final statements that we have agreed to provide.
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