This working agreement sets out how we will run translation and localisation for you, on the project you have accepted.
Our job is to translate what you send, keep terminology consistent across files and versions, and return deliverables you can ship with confidence. Your job is to give us the right source files and the context we need to make accurate choices, and to review and sign off when we send the bilingual review file.
Scope of work
We will deliver translation and localisation for the languages, file types, and timelines set out in the project, and we will follow the workflow we have agreed for terminology, bilingual review, and QA. This scope includes handling the usual details that affect quality in real files, like tables, callouts, tags, placeholders, screenshots, and UI strings.
Your project deliverables are listed below, and that list is what we will deliver and hand over at the end of the project.
* Project glossary and termbase * Translated source files * Bilingual review file * Format and layout check notes * Subtitle and caption files * Final QA report
Payment
To book the project in our schedule, you pay 50% of the total price when the proposal is signed. We start work once that first payment is received and we have the agreed source files. The remaining 50% is due when we hand over the finished work.
We invoice at those two points, and each invoice is payable within 14 days of its date. If an invoice becomes overdue, we pause any further work and any release of remaining deliverables until the account is up to date. If a deadline is at risk because payment is late, we will tell you as soon as we can and agree a revised delivery plan in writing.
Revisions and changes
One revision round is included. This means you review the bilingual review file, collect comments in one place, and send them back to us, and we apply those edits to the translation and update the deliverables. That round covers corrections, clarifications, and style adjustments that stay within the agreed source.
If the source changes after we have started, for example legal text updates, product spec changes, or UI string updates, we treat that as a change. We will quote the revision from the changed source only, based on tracked changes or a clearly marked revised file, and we will wait for your written approval before we apply updates. Extra review rounds are also quoted before we do them.
Who owns what
Once the final payment is received, you own the translated deliverables we hand over for this project. You can use them internally and externally, publish them, and share them with your vendors as needed to ship the product or campaign.
We keep ownership of our working files, templates, QA checklists, and any tools we use to produce the work, including our internal translation memory and termbase structure. To help you stay consistent on future updates, we may reuse translation memory segments and terminology entries we created while working for you, unless you ask us not to in writing. If you provide your own TM or glossary, it stays yours, and we only use it for your project work.
Problems and limits
We take care with meaning, numbers, and terminology, and we run a second-linguist check plus format checks for tags, placeholders, tables, and line breaks. If you spot an error in something we delivered, tell us promptly and we will correct it and re-issue the affected files.
We cannot take responsibility for issues caused by source text that is wrong, ambiguous, or incomplete, or by changes you make after sign-off. We also cannot cover losses that sit outside the translation itself, like missed revenue, indirect knock-on costs, or decisions made from using draft text before you have approved the bilingual review file as the content sign-off.
Ending the project
Either of us can end the project by giving notice in writing. Because the right notice period depends on what stage the files are at, we will agree the notice period with you in writing at the time, and we will confirm what can still be delivered and when.
If the project ends early, you pay for the work completed up to the end date, including any non-recoverable costs we have committed for your project. Once that payment is made, we will hand over what we have completed in a usable form, along with any notes needed to continue the work elsewhere. If we end the project because required files, access, or approvals have not been provided, we will still hand over completed work on the same basis.
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