Free Bug Report Form Template
A bug report form covers who’s reporting, what broke, where it happened, how urgent it is, and the details needed to reproduce the issue.
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A launch goes out, real users hit edge cases, and suddenly the worst problems are the ones nobody can see clearly: payouts stuck, accounts mismatched, disputes handled in email, and no single place to track what broke. The bug report form gives people one route to report a production issue with the facts your team needs, under Raleway headings with Roboto body text, using a signal-yellow and purple-blue palette that reads like operational urgency rather than marketing.
The form opens with Report a production issue, then moves into contact details and triage so the right person can reply without guessing. The questions cover How urgent is it?, Which part of the marketplace is affected?, when it happened, and a clear “what happened vs what you expected”, with an optional file upload for A screenshot, if you have one so the report can carry evidence instead of back-and-forth.
- Report a production issue Intro text that frames what to include and who will triage the report once it comes in.
- Your name Required full name so follow-ups don’t get stuck on anonymous reports.
- How urgent is it? Required urgency choice so triage can separate blockers from minor issues.
- Which part of the marketplace is affected? Required area selection covering payments, listings, matching, onboarding, or admin and moderation.
- Describe what happened and what you expected Required long answer that captures steps, outcomes, and expectations in one place.
Answers land as responses inside Plutio, which means the report doesn’t get scattered across inboxes and chat threads. You share the link, the reporter fills it in, and you get the same fields every time so triage starts from a complete picture.
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What this form contains
| Part | What it covers |
|---|---|
Report a production issue | Opening guidance that asks for what broke, when it happened, and what the reporter expected, so triage starts with usable context. |
Your name | A required name field for the person reporting, so the team knows who to contact about reproduction steps. |
Email address | A required email field for replies and next steps, so the report can be closed with confirmation. |
How urgent is it? | A required urgency choice with three levels, so the report lands with a clear priority. |
A screenshot, if you have one | An optional file upload for evidence, so the report can carry what the reporter saw. |
Issue details | A short prompt that asks for the facts needed to reproduce and prioritise a fix. |
Which part of the marketplace is affected? | A required selection that routes the issue to the right area, from payments and payouts to moderation. |
When did this happen? Date and time | A required timestamp field so the team can match the report to logs and incidents. |
Describe what happened and what you expected | A required detailed description field that captures the actual behaviour and the expected outcome in the same answer. |
Who it is for
Marketplace founders, product teams, and engineers shipping b2b saas who need consistent production issue reports from users and internal testers.
Questions about this form template
What should a bug report include?
A useful bug report includes what broke, when it happened, where it happened in the product, and what you expected to happen instead. Screenshots help when the issue involves UI states or error messages.
How do you prioritise bug reports during a launch?
Triage starts with urgency and impact, then narrows by product area so the right person can investigate. A consistent “what happened vs what you expected” write-up speeds up reproduction and reduces follow-up questions.
Should bug reports ask for screenshots?
Screenshots help, but a form should treat them as optional because not every reporter can share one. The core report still needs a clear description, affected area, and the time it happened.
What’s the difference between a bug report and a support ticket?
A bug report focuses on reproduction facts and expected behaviour so an engineer can diagnose and fix the problem. A support ticket often focuses on account help or guidance, even when no defect exists.
Which teams use bug report forms?
Product and engineering teams use them to capture production issues in a consistent format. QA and operations support also use them to document problems found in testing or reported by users.
How do you collect bug reports from users without losing details?
A structured form keeps every report in the same fields, so triage doesn’t depend on what someone remembered to include in an email. Required contact details and timestamps make follow-up and investigation possible.
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