This working agreement covers full car detailing that I carry out for you, and it sits alongside the proposal you’ve accepted (if there is one). If anything in the proposal and these terms pull in different directions, I’ll talk it through with you and I’ll only move ahead once we’ve agreed, in writing, what applies.
What I’m doing
Full car detailing covers the hands-on cleaning, decontamination, polishing and protection work we’ve agreed for your vehicle, finished to look right in daylight, not just under workshop lights. I work methodically and I stop short of anything that would risk edges, trim, clear coat, or a finish that will show haze in the sun.
What you get is listed below. Anything not listed is not included unless we add it as a change in writing before I do it.
* Exterior hand wash * Clay decontamination * Paint correction polish * Protection layer applied * Interior deep clean * Leather clean and condition
Booking deposit
To book your slot, you pay 50% of the total price when you sign. That deposit secures the dates I’m holding for you and the time set aside for your vehicle, including prep and curing time where coatings are involved.
If you need to move the booking, tell me as soon as you can so I can try to offer the slot to someone else. If I can fill the slot, I’ll transfer your deposit to the new date or refund it, depending on what you prefer. If I can’t fill the slot, the deposit normally doesn’t come back because that time was reserved for you. If I have to reschedule because conditions aren’t right (for example weather or curing), your deposit carries over to the next available date.
Payment
You pay 50% to book when you sign, and the remaining 50% is due when the job is finished. I’ll let you know when the vehicle is ready for pick-up, and that’s the point the balance falls due.
I invoice for the deposit and for the balance. Every invoice is payable within 14 days of its date.
If a payment runs late, I’ll contact you and ask you to sort it within a short, agreed time. If it still isn’t paid, I can pause any booked work, hold the vehicle until the overdue amount is paid, and I won’t be able to release aftercare notes or coating details until your account is up to date.
Changes to the plan
If you want to change the job after booking, or if I find something on inspection that needs extra time beyond the agreed steps, I’ll explain the options and the price before I do anything extra. That includes moving from a single-stage polish to a two-stage correction, or spending extra time on heavy sap, tar, or interior staining.
Any change has to be agreed in writing. A message reply is fine as long as it clearly says what’s changing and what it costs. If you don’t approve a change, I’ll stick to the original scope, even if that means some marks remain because they’re too deep or because chasing them would risk the finish.
What I need from you
You are my point of contact for decisions about the job. Please reply promptly when I ask you to approve a change, confirm drop-off or pick-up, or choose between options, because delays can push the finish time.
Before drop-off, remove personal items, valuables, and child seats, and leave the boot accessible so I can clean and extract properly. If the work is at your place, I’ll confirm what I’m bringing and what I need on site. If water or power won’t be available, tell me before booking so I can plan around it. Please also tell me about anything I should know in advance, like aftermarket paint, fresh resprays, wrapped panels, or trim that’s already lifting.
What’s not included
Full car detailing is about cleaning, decontamination, polishing, and applying a protection layer. It does not include bodywork, dent removal, repainting, wheel refurbishment, glass replacement, mechanical repair, mould remediation, odour removal guarantees, or fixing damage that’s below the surface.
I can reduce the look of many swirls and light defects, but I can’t promise every mark will come out. Some scratches, chips and etching are through the clear coat and won’t polish out safely. I also won’t chase a defect if it risks burning an edge, striking through clear coat, catching trim, or leaving haze that will show in hard sunlight. If you want me to attempt higher-risk correction anyway, I can only do that if we agree it as a change and you accept the risk in writing.
How it’s handed back
I’ll hand the vehicle back clean and presentable, with residues removed as I go, including product from seams, badges, textured plastics and trim to the extent it can be removed safely. Before polishing, I inspect the paint in daylight where possible. After finishing, I do a final walk-around check in good light to spot missed residue, water marks, or smears.
Please check the vehicle at pick-up. If something looks off, tell me then so I can address it while the car is still with me. If you notice an issue after you leave, message me as soon as you can with a clear description and photos in daylight. I’ll ask you to bring the car back so I can inspect it. If it’s related to my work, I’ll put it right. Once the car leaves my care, I can’t cover new contamination, weather spots, road film, or damage from automatic washes.
Problems and limits
I take care with your vehicle, but detailing has real limits. I’m responsible for direct damage I cause through careless handling, and for putting right work that doesn’t match what we agreed.
I’m not responsible for pre-existing issues that show up during cleaning or correction, like weak clear coat, failing lacquer, previous repairs, stone chips, brittle trim, loose badges, worn leather dye, or water leaks. Some defects only become visible once oils and fillers are removed, or once the surface is polished and inspected in sun.
If something goes wrong, tell me straight away and let me inspect the car before anyone else attempts a fix. That gives me a fair chance to make it right. I’m not responsible for indirect losses like missed events, resale value assumptions, or hire cars.
Ending or moving the booking
If you need to cancel or reschedule, tell me as soon as you can. I’ll do my best to move you to the next workable date, and the deposit will carry over. If you cancel and I can’t fill the slot, the deposit usually stays with me because that time was held for you.
If I need to reschedule due to weather, curing conditions, or something that makes it unsafe or unreliable to deliver the finish we agreed, I’ll offer you the next available date and your deposit carries over.
If either of us ends the job after it has started, you pay for the work already done and any products already used or ordered for your vehicle. Once that is settled, I’ll return the car and share any notes that help you look after the finish from that point.
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