It covers the in-home dog boarding you book with me, including any meet-and-greet, trial stay, day care, overnight boarding, and medication administration that we agree for your dog.
If you accept a proposal or booking message from me, that sits alongside this contract. If anything conflicts, I will talk it through with you and we will agree, in writing, what applies before the stay starts.
What you are booking
In-home dog boarding means your dog stays in my home for day care or overnight care, following the routine we confirm at the meet-and-greet. Your booking is for the dates and number of sessions shown on your accepted proposal or booking confirmation, and you will bring food for the full stay, treats you want used, lead and harness, and a bed or crate if your dog has one, plus your vet’s name and a contact number.
Payment
Sessions are paid for in advance. If you book a single session, it is paid when you book it. If you buy a pack, the pack is paid before its first session.
I will invoice you for what you have booked, and every invoice is payable within 14 days of its date. If anything changes after booking, like dates, drop-off and pick-up times, or medication needs, I will price or confirm the change with you and we will agree it in writing before I go ahead.
Cancellations and no-shows
If you need to cancel, change dates, or change drop-off or pick-up times, tell me as soon as you can. I set my cancellation notice window and any late-cancellation fee, and I will share those with you at booking so you can make a decision before you confirm.
If you cancel late or do not show up for a booked handover, I may treat that session as used and charge the no-show fee I have set for that situation. If I have to cancel due to illness, an emergency, or a safety concern in my home, I will tell you as soon as I know and we will either reschedule or refund any unused, already-paid sessions for the cancelled period.
Using a pack
If you buy a pack, you use it by booking sessions out of it in advance, and each booked session is deducted from the pack. Pack sessions are for your dog only and cannot be transferred to another owner without me agreeing in writing.
Whether unused pack sessions carry over, and whether or when a pack expires, is set by me and shared with you when you buy the pack. Refunds are not automatic because I hold space and turn down other bookings once dates are reserved, but if something genuinely changes on your side, talk to me. Where I can refill the dates, I will be fair about refunds for unused sessions.
Everyday risks
I will look after your dog like a careful sitter would, but you are choosing an active, real-world service with ordinary risks. Dogs can slip a collar, chew something they should not, pull on lead, pick up an upset stomach from stress, or get a small scratch while playing or moving around a home.
I do not promise that nothing will ever go wrong. What I do promise is that I will take sensible precautions in my home and on walks, and I will keep you updated. This does not cover carelessness on my part. If I make a mistake, I will own it and act quickly to protect your dog.
Your dog’s care and safety
Before boarding starts, you will tell me anything I should know to keep your dog safe and settled, including reactivity on lead, nervousness with strangers, escape habits, separation distress, guarding, and any bite history. You will also confirm your dog is up to date on vaccinations and parasite prevention suitable for shared spaces and city walks.
You give me permission to seek veterinary care in an emergency. I will try to contact you first. If I cannot reach you quickly and I believe waiting could put your dog at risk, I may contact your vet or an emergency clinic. You are responsible for vet costs and related expenses. If your dog needs medication, you will provide it in original packaging with written instructions, and I will message you if a dose is missed, refused, or vomited.
What this is not
In-home dog boarding is pet care, not training, behaviour therapy, or veterinary treatment. I can follow your handling plan, routines, and house rules, and I can reinforce simple cues you already use, but I cannot promise your dog will come home with improved behaviour or without stress.
If your dog has a medical condition, pain, ongoing digestive issues, severe anxiety, or a behaviour issue that needs assessment, it is on you to speak with the right professional and follow their guidance. I will tell you what I am seeing during the stay, but I am not diagnosing or treating health or behaviour conditions.
Ending the arrangement
You can end this arrangement by telling me in writing. I will apply the cancellation terms and notice window I have set and shared with you at booking, and I will confirm with you what happens next with any sessions already paid for.
I may end the arrangement if I believe your dog cannot be handled safely in my home or on lead, or if the information I was given before booking turns out to be incomplete in a way that affects safety. If I need to end a stay early, I will contact you straight away and you will arrange prompt pick-up or an emergency contact pick-up. I may also refuse future bookings where your conduct makes handovers or communication unsafe or unworkable.
Signature
