I’m Hannah Becker, and I’ll be the trainer you work with.
This agreement covers the dog training services you’ve chosen, whether that’s in your home, on your usual walking route, or in a group setting. If you’ve accepted a proposal or booking confirmation from me, this agreement sits alongside it and both apply. The goal is simple: you know what I’m providing, what you’re responsible for, and how we’ll handle the common snags that come up when training happens in real life.
What you booked
A session is a hands-on dog training lesson with you and your dog. Most sessions run about an hour and happen in your home, your yard, your neighborhood routes, or at the agreed group location. The number of sessions you’ve bought is shown on your invoice or booking confirmation.
Please have a flat collar or harness, a leash, and a good supply of small treats your dog can eat quickly. For recall work, I may ask you to have a long line ready, or I can tell you what to buy before we meet.
Payment
Sessions are paid for in advance. If you book a single session, it’s due when you book it. If you buy a pack, the pack is due before the first session in that pack.
I hold your time on my calendar once payment is in. If I send an invoice, it’s payable within 14 days of the invoice date. If a payment is not made by then, I may pause scheduling and training until the account is brought up to date. If you have a question about an invoice, tell me right away so I can fix it before it becomes a bigger hassle for either of us.
Rescheduling
If you need to reschedule a booked session, tell me as early as you can so I can offer that time to someone else. My notice window, and any late-cancellation fee, are set by me and I’ll share them with you at booking.
If you miss a session or I arrive and I can’t train because nobody is available, your dog isn’t home, or it isn’t safe to begin, that visit counts as missed. Any no-show fee is set by me and shared at booking. If I need to cancel due to illness, emergency, or unsafe weather, I’ll offer the next available options and you won’t be charged for the canceled visit.
Using a package
If you’ve bought a package or class block, each session you attend is used up from that package. Package sessions are for dog training with the same household and dog, unless I agree otherwise in writing.
Unused sessions do not roll into a different dog or a different household without my okay, because the plan and risk level can change a lot. Refunds, when offered, are for unused sessions only and may be reduced by any completed sessions at the single-session rate and any non-refundable booking costs I’ve already paid. If I set an expiration period for packages, I’ll list it on your invoice.
Everyday risks
Dog training is active work around real-world distractions. That can include quick movement, pulling on leash, barking, jumping, scratches, accidental nips, trips on sidewalks, or a dog reacting to another dog, a person, or traffic. You’re choosing to take part in sessions with those normal risks in mind.
I’ll coach you on safer handling and set-ups, and I’ll speak up if I think something is not a good idea. This clause is not a promise that nothing can go wrong. It also does not cover carelessness on my part. If I cause a problem by being careless, I’m still responsible for that.
Your dog’s care
You confirm your dog is healthy enough for training and is up to date on routine vaccinations and parasite prevention appropriate for your dog’s lifestyle, especially for any group setting or board-and-train.
Tell me before our first session about bite history, fights with other dogs, resource guarding, escape attempts, or anything else that could affect safety. The more I know up front, the better I can plan distance, timing, and set-ups. If there’s an emergency during a session and you can’t be reached, you give me permission to seek veterinary care for your dog. Any vet costs are your responsibility, and I’ll make reasonable efforts to contact you as soon as I can.
Being at your home
If we’re meeting at your home and you won’t be there, we’ll agree in advance how I’ll get in. If you share a key, garage code, or entry code, share it in the way I request and only for the dates it’s needed. I’ll use it only to access the agreed training area and I won’t share it with anyone.
Please make sure an adult can safely manage the dog at the door. If I arrive and I can’t get in, nobody is available, the dog is not home, or the environment isn’t safe to start, that visit counts as a missed session under the rescheduling terms. If there are other animals or people in the home, let me know ahead of time so I can plan the session flow.
What training is not
Dog training is coaching and skill-building. It’s not medical care, it’s not veterinary advice, and it’s not therapy for people or dogs. I can help you teach behaviors like loose-leash walking, recall foundations, settle on a mat, and calmer routines around guests and meals. I can also coach you through a reactivity plan using distance, timing, and set-ups.
I can’t guarantee a specific result. Your dog’s progress depends on health, history, environment, and consistent practice between sessions. If your dog may be injured, ill, or in pain, or if you need help beyond training, you agree to contact the right professional (like your vet or a qualified behavior professional) and let me coordinate with them if you want me to.
Ending training
You can end this arrangement by telling me in writing that you want to stop scheduling. I’ll finish any session already in progress and I’ll confirm what, if anything, is still booked. Any refund for unused prepaid sessions is handled under the package and cancellation terms above, depending on what you purchased and what’s already been used.
I may also end training if your conduct, your dog’s conduct, or the training environment makes sessions unsafe, or if instructions that are important for safety are repeatedly ignored. If I stop work for safety reasons, I’ll tell you what happened and what would need to change for me to consider restarting. Safety comes first, even when that’s disappointing.
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