It covers the dog training you book with me, including sessions in your home, on walks, or split between both, depending on what your dog needs and what is practical for you.
If you have accepted a proposal from me for dog training, that proposal sets the plan and pricing you chose. These terms explain how I run sessions, how billing and scheduling work, and what I need from you so we can train safely and make progress you can repeat in real life.
Your sessions
A session is hands-on coaching with you and your dog. Most sessions are about an hour, and they happen in your home, outside on a walk, or a mix of both, based on the plan we agree.
You are booking the number of sessions shown on your invoice for the current period. Please have a flat collar or harness, a standard leash, high-value treats, and (for recall work) a long line ready. If you are not sure what to buy, tell me what you already have and I will work with it.
Payment
Dog training is billed in advance. If you are on a recurring membership or term, I invoice at the start of each period, before the sessions in that period take place. I do not take any extra up-front payment beyond that.
Every invoice is due within 7 days of its date. If an invoice is overdue, I pause new bookings and future sessions until it is paid. If you have a payment problem, tell me straight away. I can often adjust the schedule, but I cannot keep holding session times without payment.
Changes and no-shows
If you need to move or cancel a booked session, message me as early as you can. My notice window and any late-cancellation fee are set by me and shown on your invoice, so you can see the rule before it applies.
If I arrive and can’t run the session because nobody is available, the dog can’t be brought out, or I can’t get access at the booked time, I treat it as a no-show. Any no-show fee is set by me. If I need to cancel (for example illness or a safety issue), I will offer the next available times and you will not be charged for the session I cancelled.
Using a pack or membership
If you buy a pack, block, or recurring membership, each booked training session is deducted from that balance. The homework check-in and handling review that happen as part of your training are included inside those sessions, not billed as extra.
Rules about expiry, rollover, pauses, and carry-over are set by me and shown on your invoice. Refunds are not available once a period has started or once sessions have been used, unless I can’t deliver the service you paid for. If you think something has been billed wrong, tell me promptly and I will check it with you and fix it if needed.
Training risks
Dog training involves real-world situations: dogs can pull, jump, slip a collar, get startled by hallway noise, react to another dog, or redirect onto the leash. You are choosing to take part because you want help, but it is not risk-free.
I will set up sessions to be as safe as I can, and I will ask you to use equipment and distances that match your dog. This clause does not cover carelessness by me. It also is not a promise that nothing will go wrong. If I think a setup is unsafe, I will pause, increase distance, change the plan, or end the session early.
Your dog’s care
Your dog must be fit enough to take part in training and have routine vaccinations and parasite prevention kept up to date in the way your vet recommends. Tell me before the session about any bite history, recent fights, signs of pain, illness, heat cycles, or medication changes. These details change what is safe and what training is appropriate.
In an emergency where I believe your dog needs urgent veterinary attention during a session, you give me permission to seek vet care. You agree you are responsible for any vet costs. I will try to reach you first when time allows, and I will tell the vet anything you have told me about your dog.
In-home visits
If a session is in your home, you agree to make access simple at the booked time. If you need to share a key or entry code, send it to me in the way we agree and only as close to the session time as practical. I keep access details private and only for scheduling and entry.
An adult needs to be home for in-home sessions unless we have agreed in writing that I can enter while you are out. Please secure other pets and let me know if there are building rules that affect visits. If I can’t get in at the booked time, it may be treated as a no-show under the no-show rule above.
What training is not
Dog training is coaching and practice. I teach handling skills, build routines, and set up gradual exposure to triggers like hallway sounds, lift doors, crowded paths, or other dogs. It is not veterinary care, diagnosis, or medical treatment, and I cannot assess pain or medical causes.
Because behaviour depends on the dog, the environment, and how often you can practise, I can’t promise a specific result or a timeline. I will show you exactly what to do between sessions, and I will adjust the plan based on what I see. If I think you need a vet or veterinary behaviourist, I will tell you.
Ongoing billing
If you are booking dog training as recurring, it runs in repeating periods (for example monthly). I invoice at the start of each period, and that invoice covers the sessions planned for that period.
Recurring billing continues until you or I end it. The notice needed to stop future periods is set by me and confirmed with you in writing when you start, and it will also be shown on your invoice. Ending recurring billing stops new periods from being invoiced. It does not cancel sessions already booked or already paid for inside the current period.
Ending the work
You can end the arrangement by telling me you want to stop. I will confirm what is already booked and paid for, and we will either use the remaining sessions in the current paid period or close them out under the pack or membership rules shown on your invoice.
I may end the arrangement if sessions become unsafe or unworkable. This includes repeated no-shows, handling that puts you, your dog, me, or the public at risk, or not telling me important safety details like a bite history. If I end the work, I will tell you why and what happens to any unused, paid sessions for the current period.
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