I’m Élise Gagnon, Graphic designer, and I’ll be the person doing the work.
It covers what I’m delivering, what I need from you to hit deadlines, how approvals work, and how payment and handoff happen so the files you receive are ready to go to print or development.
What I’m designing
This project covers the freelance graphic design work described in the proposal you accepted. I’ll design, set type, and build production files based on the sizes, languages, and specs you provide, then I’ll hand over the agreed deliverables.
Your deliverables for this project are listed below. Anything not on that list is not included yet, but it can be added as a priced change if you want it. To keep things moving, I need your final English and French copy, any existing brand assets, and printer or developer specs before I start, and again any time something changes.
* Logo suite files * Brand standards PDF * Bilingual layout set * Print-ready PDFs * Editable working files * Export pack for web and social
Payment
To book the project, you pay 30% of the total price when you sign. I start work once that payment is in place and I have what I need to begin (like copy and specs).
The remaining 70% is due when I hand over the finished work and the agreed files. I invoice as the project moves through those points, and each invoice is payable within 14 days of its date. If a payment is late, I pause new work and any file release until the account is up to date. If a print or launch date is coming up, tell me early so payment timing does not become the reason you miss it.
Changes and rounds
My pricing includes two rounds of changes for the direction you choose, plus one final tidy-up after you’ve done a full copy check. A “round” means you send me one grouped set of notes, I apply them, and I send an updated version back for review.
Changes stay efficient when feedback is consolidated and when the English and French copy is final. If copy arrives late, changes midstream, or needs rewriting after layout, it usually creates extra layout passes. If you want more than the included rounds, or you change the scope (new sizes, extra pages, extra items, or another language version), I’ll price the added work and any timeline impact in writing before I do it.
Who owns what
Once final payment is received, you own the finished design files I deliver as the agreed project outputs. That includes the final artwork and production-ready exports I hand over at the end, for the uses we agreed.
What I keep is what I use to do my job: my working methods, templates, draft explorations that weren’t selected, and any tools I built before your project. If you’ve asked for editable working files as a deliverable, I’ll include them in the handoff after final payment. If a font or stock asset requires a separate licence, you’ll need to hold that licence in your name unless we agree otherwise in writing.
Showing the work
I may show the finished work as part of my portfolio. That can include my website, social channels, and samples in a pitch deck, and it’s usually a simple way to show what I do.
If you need the work kept private for a period of time, or you don’t want it shown at all, tell me and put it in writing before final handoff. I’m used to launch schedules, confidential products, and work that needs to stay quiet until it is live or on shelves. If you request privacy, I’ll still be able to describe the type of project in general terms unless you ask me not to.
What I’m responsible for
I take production details seriously. I’ll build to the trim size, bleed, and colour setup you or your printer specifies, and I’ll export press-ready PDFs to those settings.
That said, I can’t take responsibility for things I don’t control. You are responsible for the final sign-off of content and approvals before anything goes to print or development, including spelling, French accents, phone numbers, prices, and legal lines. I’m also not responsible for differences caused by printing conditions, materials, press calibration, screen settings, or changes a vendor makes after I deliver files. If you want me to speak with your printer or developer, you’ll introduce us so specs and constraints are shared directly.
Pausing or ending a project
You can pause or cancel the project by telling me in writing. If that happens, you’ll pay for the work completed up to that point, and I’ll send whatever is ready to hand off in its current state. The deposit is non-refundable once I’ve started work.
I may also end the project if it stops being workable, for example if payments are overdue, feedback is not arriving in a way that lets me move forward, or key inputs like copy or specs are consistently missing. If the project ends, you can still use any work you’ve paid for. Anything not yet paid for, including unreleased files, stays with me until the account is settled.
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