This document, together with the accepted proposal (where there is one), is the working agreement for what I will do, what you will provide, and how we handle changes once I’m on site. If anything in the day-to-day running of the job is unclear, I’ll stop and talk it through with you so the plan stays simple: find the issue, fix it properly, test it, and leave you with the paperwork and notes you need.
What I’m doing
I’ll carry out plumbing and heating work to confirm the fault, get access where needed, complete the repair or replacement, recommission, test, and hand over the paperwork and notes for the job. The specific items included for your project are listed below.
If I can rule out non-plumbing causes while I’m there (for example, water tracking from stonework or a roof issue), I’ll tell you what I’m seeing and what I’d check next. I won’t guess. If it needs a different trade, I’ll say so and I’ll keep my work limited to what I can stand over.
* Fault and cause summary * Completed repair or replacement * System refill and vent * Operational test results * Certification paperwork * Care and watch list
Booking payment
To book the work, you pay 40% of the agreed price when you sign. That secures your slot in my diary and covers time spent planning, ordering, and setting aside the day for your job, including turning down other work.
If you cancel before I’ve ordered parts or set off to site, I’ll return the booking payment minus any costs I’ve already committed to for your job. If parts have been ordered, or I’ve already attended site, the booking payment is not refundable. If I need to move the date because of an emergency call-out or a delayed part, I’ll offer the next workable date and keep you updated.
Payment
The remaining 60% is due when the job is finished. “Finished” means the repair or replacement I’ve been hired for is complete, the system has been refilled and vented where relevant, I’ve run operational tests, and I’ve handed over the agreed paperwork and notes.
I invoice as the job is completed, and each invoice is payable within 14 days of its date. If payment is late, I’ll contact you and ask for it to be brought up to date before I book any further non-emergency work or return for optional follow-on items. If you raise a genuine issue with what I’ve done, tell me straight away so I can look at it and put it right where it’s down to my workmanship.
Changes on the day
If the plan needs to change once I’m on site, I’ll stop and explain what I’ve found, what I can rule out, and what I recommend doing next. Common examples are: a pinhole leak turns out to be a longer damaged run, a buried pipe is involved, a valve won’t isolate, or I need to lift a board or open a small section to reach the fault safely.
Any extra work is priced before I do it, and I only go ahead with your written go-ahead. A text message or email reply is fine. If you’re not available to approve a change and it isn’t safe to leave (for example, I can’t fully isolate the water), I’ll do the minimum needed to make things safe and stop further damage, then I’ll pause and price the proper fix.
Access and decisions
You agree to give me safe access to the work area, the boiler and controls, hot water cylinder (if relevant), and the stopcock and any isolation valves. If I need to lift floors or open a wall or ceiling to trace a leak or reach pipework, I’ll agree the location with you first so you know what’s being opened and why.
You’ll have one point of contact who can make decisions while I’m there. Please keep pets secured and clear the immediate work area so I can get in and out with tools and materials. If you’re in a shop or premises that needs to stay open, tell me your busiest times. I’ll work around that where I can, but safety and access still come first.
What’s not included
Unless it’s listed in your project items, my price does not include repairs that are not plumbing and heating work, even if there is water showing. For example: roof leaks, failed pointing, cracked render, rising damp diagnosis, or structural drying and mould treatment. I’ll tell you what I’m seeing, but I won’t charge you for guesses or take on work that should be handled by another trade.
My price also does not include full redecoration, specialist leak detection surveys, asbestos handling, or making good beyond what I reasonably need to access and complete the repair. If a specific part is discontinued or not available from normal merchant supply, I’ll tell you the lead time and the nearest workable alternative before you spend money on it.
How I leave it
I work to keep the house or premises respected and the disruption contained. At the end of each day, I’ll leave the water and heating in the safest workable state for what’s been done. If something has to be left isolated or off overnight, I’ll explain it before I go.
I will make good my own access openings to a practical trade finish, meaning I’ll refit lifted boards or panels where possible and leave things tidy and safe. I do not include plastering, tiling, painting, or cosmetic matching unless you’ve specifically agreed it as part of the project. If you spot a snag after handover, tell me as soon as you can. If the same repaired point leaks again due to my workmanship, I’ll come back and put it right.
What I’m responsible for
I’m responsible for carrying out the plumbing and heating work with proper care and for fitting parts correctly, testing what I’ve worked on, and telling you what I’ve found. If I damage something through carelessness, I’ll put it right.
You understand that faults can be hidden until something is opened up, especially with buried pipework, boxed-in services, old valves, and brittle fittings. I’m not responsible for pre-existing issues in the wider system that I haven’t touched, or for damage caused by leaks or corrosion that were already underway before I arrived. Where I flag something as unsafe or not fit to run, you agree not to keep using it until it’s corrected, because I can’t stand over operation against safety advice.
Ending the job
You can end the project by telling me in writing. I’ll stop at a safe point, make the system safe where I reasonably can, and invoice for the work done and any parts ordered up to that day. If you’ve already paid more than that total, I’ll refund the difference after I’ve accounted for any non-returnable materials bought for your job.
I can also end the project if it becomes unsafe to continue, if I can’t get reasonable access, or if agreed payments are not made. If that happens, I’ll tell you why, I’ll leave what I’ve touched in the safest condition I can, and I’ll hand over what I’ve recorded about the fault and what’s been completed so far so you can move it on.
Signature
