What this covers
You’ll have a calm, timed plan for your skin, with treatments and home care chosen for how your skin reacts, not what’s trending, and you’ll know what we’re using and why before anything touches your face.
We’ll start with a consult and patch-check, then build sessions and home care around what your skin can handle. You’ll know what we’re using, what we’re avoiding, and what to do between visits. Next we’ll lock in your first appointment.
We take this in measured steps. We check what you’ve been using, look closely at your skin, and patch-test anything that could trigger heat, stinging, peeling, or a rash. Then we run the first facial at a level your skin can tolerate, record your response, and build a two-week reset you can stick to in real life.
About us
Heath Row Clinic is a two-person skincare practice focused on keeping reactive skin calm while still making visible progress. Eleri Vaughan is the skin therapist you’ll see in the treatment room. Rhys Maddox handles booking, reminders, and product questions between visits, so you’re not chasing answers when your skin is flaring.
People come to us when they don’t want to gamble on another strong facial or a new bottle that might set them off. We work from patch-safety and timing, then we adjust based on what your skin does in the days after. If your skin looks stressed, we step down and repair first, because pushing through usually backfires.
Who you will work with
You’ll deal with the same two people from booking to follow-up, so nothing gets lost between messages and appointments.
Team
Eleri Vaughan, Skin therapist. Eleri is your skin therapist. She does the consult, chooses what goes on your skin, and writes clear response notes so each session builds on the last.
Rhys Maddox, Client coordinator. Rhys is your client coordinator. He books sessions, sends your plan and reminders, and keeps product questions moving so you’re not waiting days for a reply.
“My skin stayed calm, and I knew exactly what we were doing.”
Bride-to-be, getting ready for a big event
What a session looks like
Sessions are in person. Your first visit includes a skin consult and a treatment on the same day unless we agree to patch-check first and treat on a second visit. Please arrive with no active acids or retinoids on your skin that day.
1. Consult and patch-check First visit We talk through what you’ve used recently, what set your skin off, and what your date is. Eleri checks hydration, sensitivity, congestion, and redness patterns, then patch-checks any actives or peel solutions we’re considering, so we’re not guessing. 2. First facial and notes First visit We keep the first facial controlled. Eleri chooses a gentle cleanse, barrier-safe exfoliation only if your skin tolerates it, and calming steps to reduce heat and reactivity. We record what we used, how your skin responded in the room, and what to watch for over the next 72 hours. 3. Two-week reset plan Next 2 weeks You follow a simple routine with clear stop and start dates. We focus on keeping your skin barrier steady and reducing triggers, rather than adding lots of new products at once. If anything stings, flushes, or bumps up, you tell us and we adjust. 4. Follow-up treatment Week 2 We review what happened after the first facial, then choose the next step. That might be a congestion-focused treatment, a barrier-repair facial, or a chemical peel where suitable. LED light therapy can be added when it supports calming and recovery.
What it costs
Most people start with the plan, then add a follow-up if their skin settles well in the first two weeks.
Priced items
Getting started
If you want to hold your date in mind and keep things calm, we can book your first session and start with the patch-check.
1. Sign and return this proposal. 2. Choose your first appointment time with Rhys. 3. Pay in advance to confirm your session or pack, then we begin.
Signature
Fee summary
Will I purge or break out after this?
It depends on what your skin can tolerate and what we use. We reduce the risk by patch-checking first, keeping the first session controlled, and avoiding stronger exfoliation when your barrier looks stressed. We’ll also tell you what to expect in the first 72 hours.
WHAT PRODUCTS DO I NEED TO STOP USING BEFORE I COME IN?
Usually we ask you to pause exfoliating acids, retinoids, and any new or “active” products a few days before your first visit. When you book, Rhys will ask what you’re using and give you a simple stop list with dates, so you’re not guessing.
How many sessions do I actually need for this to shift?
Most people need more than one session, because we’re working from how your skin responds over time, not just how it looks on the day. After your first visit and two-week reset, we’ll suggest a realistic number of follow-ups based on what changed.
CAN YOU WORK AROUND ROSACEA, ECZEMA, OR REACTIVE SKIN?
Yes, as long as we keep it within skincare and comfort. We work gently, patch-check products, and avoid known triggers when your skin is reactive. If anything looks outside what a facial should handle, we’ll say so and help you choose a safer next step.
Payment
Sessions are paid for in advance: a single session when it is booked, and a pack before its first session. We’ll send an invoice for your records, and every invoice is payable within 14 days of its date.
Booking and prep. When you book, Rhys will confirm your appointment time and send your stop list for exfoliating acids, retinoids, and any new active products. If anything changes in your routine before you come in, tell us so we can adjust safely.
Suitability and patch checks. We start with a consult and patch-check, then we choose products and strength based on what your skin tolerates. If your skin looks too reactive on the day, we’ll keep the treatment gentle or change the plan.
Cancellations. If you need to cancel or move an appointment, tell us as soon as you can so we can offer the slot to someone else. Our cancellation notice window is set by us, and late cancellations may have a fee.
No shows and late arrival
If you miss your appointment without notice, we may charge a no-show fee set by us. If you arrive late, we’ll use the remaining time and keep the treatment safe, which can mean skipping steps that need full timing.
Packs and plan timing. Pack sessions are used over a time period that we set when you book, so the spacing stays safe and useful for your skin. If you need to pause because of illness or a reaction, tell us and we’ll agree the next step.
Homecare and results. We’ll recommend a simple home routine to support the two-week reset, but you’re never required to buy products from us. Skin can be unpredictable, so we can’t guarantee a specific result or a purge-free experience.
Medical care. Our treatments are skincare and comfort, not medical care. If we see signs of infection, severe eczema, or anything that looks outside what a facial should handle, we’ll stop and suggest you speak with a pharmacist or clinician.
