SPECIAL EDUCATIONAL NEEDS ASSESSMENT AND TUTORING SERVICES AGREEMENT
If you have a proposal or booking confirmation from us and you have accepted it, this agreement sits alongside it. The proposal tells you what you have chosen and the price. The terms below explain how we run the sessions in a steady, consistent way so nothing gets missed.
What you get
For the initial SEN assessment session, we will deliver the following. Deliverables included: 60-minute assessment session; Baseline summary; Targets for the next 6 weeks; Home routine guide; School-ready notes; Next-step options. We use what we see in-session, plus what you share with us, to identify barriers and set practical targets that can be used at home and in school. If we agree extra work after the assessment, such as weekly 1:1 SEN tutoring, reading intervention blocks, or support around EHCP outcomes, we will confirm what is included and how it will be scheduled before we start.
Payment
Our fees are shown on the proposal or booking confirmation, and we bill in GBP. For recurring tutoring, we invoice in advance for the upcoming billing period shown on the proposal. For one-off pieces of work, such as an initial assessment session, we invoice for that session as booked. Invoices are due within the payment time shown on the invoice. If an invoice becomes overdue, we will pause any future sessions and report-writing until the account is up to date. If there is a problem or you are waiting on funding approval, tell us early. We will always try to agree a sensible plan rather than letting it drift.
Changes
Our assessment deliverables are written to be used, not endlessly reworked. We include one round of amendments to the Baseline summary, Targets for the next 6 weeks, Home routine guide, and School-ready notes, so you can correct factual details and ask for clarity on wording. A revision round means you send us all your requested changes in one go, and we return an updated version once. If you want further changes after that, or you want us to add new areas (for example, extra targets, extra school forms, or additional evidence sections), we will price it first and agree the cost and timing in writing before we do the extra work.
Who owns what
Once you have paid in full for the service, you can use the deliverables we provide for your child and your family, and you can share them with your child’s school and relevant professionals supporting them. That includes the Baseline summary, targets, routines, and school-ready notes. We keep ownership of our underlying methods, templates, teaching resources, and working notes, including any internal checklists we use to plan sessions and track progress. This lets us work consistently across our team. If you need the deliverables in a particular format for school, tell us and we will do our best to provide it in a practical, shareable way.
Sharing our work
We sometimes share examples of our work so parents and schools understand what our notes and programmes look like. We will not share anything that identifies your child or your family. If we would like to use a short, anonymised extract (for example, a sample target plan or a before-and-after progress snapshot), we will check with you first. If you would prefer that we do not use your child’s work at all, tell us in writing and we will treat it as a blanket no. Your decision will not affect the service we provide.
Ongoing tutoring
When you book recurring tutoring, you are reserving a regular weekly slot with a named tutor from our team. Your plan renews each billing period as shown on the proposal, and we invoice in advance for that period. To stop recurring tutoring, either side can give notice. The notice period is the one shown on the proposal or booking confirmation. Notice takes effect from the next billing period, unless we agree otherwise in writing. If your child is unwell, school is running exams, or family plans change, tell us as soon as you can. We will try to move a session where we can, but we cannot promise availability outside the agreed slot.
Keeping things realistic
We will deliver the sessions with care and use evidence-informed approaches, and we will keep clear notes so progress can be tracked week to week. We cannot promise specific outcomes, grades, or that school will make a particular decision based on our notes, because those decisions sit with the school and the relevant professionals. We are not responsible for issues caused by inaccurate or incomplete information given to us, or for what happens if strategies are not followed between sessions. If you have concerns about safeguarding, health, or immediate risk, tell us straight away. Tutoring support is not emergency support, and it is not a substitute for medical or clinical care.
Ending the work
You can end this agreement at any time by telling us in writing. If you are on a recurring plan, the notice period is the one shown on the proposal or booking confirmation. We can also end the work on the same notice if we believe we are not the right fit, if sessions are repeatedly disrupted, or if invoices remain unpaid. When the work ends, you pay for sessions already delivered and any agreed report-writing already completed. If we are holding unpaid time in the diary for future sessions, we will release it once any outstanding invoices are settled. If you ask, we will hand over the latest copies of the deliverables you have paid for, and we will explain next steps so you are not left without a plan.
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