If you have accepted a proposal from us, that proposal and this agreement sit together. The proposal confirms what you have booked, and the terms below explain how we run the sessions week to week so everyone knows what to expect.
What you get
A tutoring session is a focused lesson with one of us, usually 60 minutes, either online or in person as agreed when we book it. You are booking the number of tutoring sessions shown in your proposal or booking confirmation.
Please bring the current topic list, homework, marked work, and any links, worksheets, or platform logins your school or course is using, so we can match what is being taught right now and spot the exact step that breaks.
Payment
We invoice memberships and terms at the start of each period, before the tutoring sessions in that period take place. We do not take any extra amount up front beyond that invoice.
Every invoice is payable within 7 days of its date. If something changes in your booking, such as moving from one-to-one to a small group slot, we will confirm the price before we make the change. If an invoice becomes overdue, we may pause future tutoring sessions until the account is up to date, and we will tell you before we pause anything.
Changes and cancellations
You can cancel or move a tutoring session. The notice period that counts as “in time” is set by the owner, and we will confirm the current policy before you book, so you know what counts as late.
If a tutoring session is cancelled late or missed, a late-cancellation or no-show fee may apply. The fee amount is set by the owner and we will confirm it before you book. If we need to cancel a tutoring session for any reason, we will offer you the choice of moving it to the next available slot or crediting it back to your remaining sessions.
Using your sessions
If you have bought a block, pack, or weekly block, we book tutoring sessions from it one session at a time. In most cases we will book the next date with you at the end of each session so your slot stays consistent.
Rules for unused sessions, carry-over between periods, and any expiry period are set by the owner, and we will confirm the current rules before you commit. Refunds are not automatic once a period has started, because time has been held for you, but if something exceptional happens, tell us quickly and we will look for a fair option such as rescheduling, transferring credit, or ending at the next sensible stopping point.
When a parent books
If tutoring sessions are for a child under 18, a parent or legal guardian books on their behalf and agrees to these terms for them. The parent or guardian is our main contact for scheduling, progress updates, and payment.
You are responsible for drop-off and collection for in-person sessions, including making sure your child is collected promptly at the end. Please tell us about any access arrangements we need to know, and let us know who is allowed to pick up. If the learner attends online, you are responsible for providing a suitable quiet space and internet connection where they can take part properly.
What tutoring is not
Tutoring sessions are focused on learning: understanding content, practising methods, building study habits, and preparing for exams. We can help you plan work, spot gaps, and improve how you approach questions, but we cannot guarantee a particular grade, score, or outcome.
We are not a replacement for school teaching, formal assessment arrangements, counselling, or medical care. If we think a different kind of support would help more than tutoring sessions, we will tell you. If you have concerns about wellbeing, learning differences, or anything outside tutoring, please speak with the right qualified professional and let us know what support is in place so we can work alongside it.
Ongoing sessions
Recurring tutoring sessions run in regular periods, usually weekly, and we invoice at the start of each period before those sessions take place. Your proposal or booking confirmation tells you what your current period is and what it includes.
Your recurring booking renews from period to period unless either of us asks to stop. The notice needed to end or pause a recurring booking is set by the owner, and we will confirm the current notice period with you in writing when you start. If you give notice, any tutoring sessions already scheduled and paid for in the current period will still go ahead unless we agree a different plan with you.
Ending the arrangement
Either of us can end tutoring sessions by giving the notice period set by the owner, which we will confirm with you in writing when you start. We aim to end at a sensible point, such as the end of a week or the end of a teaching topic, so the learner is not left mid-process.
If you have tutoring sessions already paid for when the arrangement ends, we will either deliver them within the agreed time frame or, if that is not workable, agree in writing what happens next, such as crediting unused sessions. We may stop working with you immediately if someone’s behaviour makes sessions unsafe or disruptive, including harassment, intimidation, or repeated serious boundary breaches. In that case we will tell you what has happened and what we are doing about any remaining credit.
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