If you have accepted a written proposal from us, these terms apply to that job and sit alongside what we quoted and described there. Our aim is simple: you get a clear plan, a price you approve before parts are ordered, and a car handed back in a safe, roadworthy state for the work we have agreed.
What we are doing
We will carry out the auto repair work you have asked us to do, based on the fault you have reported and what we find when we inspect and test the vehicle. The items listed under this section are what you are booking us for on this job, and they are what our price is built around. If you want us to look at something else while the car is with us, or you want options like genuine parts versus decent aftermarket, we will treat that as a change and agree it with you before we go ahead.
* Written work estimate * Diagnostic scan results * MOT repair plan notes * Fitted parts and fluids * Tyre and alignment printout * Completion invoice and service record
Booking deposit
To book the job in and reserve time on the ramp, we take 50% of the price when you sign. We then schedule the work and start the Day 1 checks and inspection. If you cancel before we have ordered parts or started work, we will return the deposit. If we have already ordered parts specifically for your vehicle, or we have started diagnosis or strip-down, we will keep enough of the deposit to cover what we have spent and the time already used, and we will explain what that covers.
Payment is split into two stages. You pay 50% of the price to book the work when you sign, and the other 50% is due when the job is finished and the vehicle is ready to collect. We invoice for the work and any agreed parts, and every invoice is payable within 14 days of its date. If an invoice goes past its due date, we will contact you and ask you to settle it or agree a plan. If payment is still not sorted, we may pause further work and hold the vehicle until the account is up to date.
Changes and extras
We do not add work just because the car is already in the air. If anything comes up that changes the plan, we stop and call you. We will tell you what we have found, what it affects, what we recommend as “needs doing now” versus “can wait”, and what it will cost.
Any change has to be agreed in writing before we do it. A text message or email is fine. If we cannot reach you and the vehicle is not safe to road test or reassemble without a decision, we will leave it safe and secure and wait for your go-ahead.
Access and decisions
You need to leave the vehicle with us for the booked days and make sure we can move, test and, where safe, road test it. At check-in, please leave the locking wheel nut key, any wheel nut adapters, and any security codes you have for the stereo or alarm. Tell us about any quirks we should know, like intermittent starting, warning lights that come and go, or a noise that only happens cold.
Hannah Dransfield is your main contact for estimates, approvals and timing. Gareth Townsend carries out the inspection, diagnosis and repairs and may speak to you if we need to explain a technical finding.
What is not included
Unless we have agreed it as part of this job, our price does not include unrelated faults, previous poor repairs, or work caused by new symptoms that appear after the vehicle arrives. Diagnosis is not the same as a guarantee of a single fix on the first go, especially with intermittent electrical faults. Where a repair depends on parts availability, specialist machining, or third-party services, we will tell you and agree the next step.
MOT outcomes can be affected by items that only show up on the day or under test conditions. We can prepare and repair to address known issues, but we cannot promise a pass if new defects are found.
Handback and snags
When the job is finished, we will refit what we have removed for access, torque and safety-check the areas we have worked on, and keep the vehicle tidy for a working garage environment. We will show you any worn parts you asked to see at check-in where it is safe and practical, and we will give you the paperwork we have agreed to provide.
If something does not feel right after collection, tell us as soon as you can and stop driving if you think it is unsafe. We will book you back in to inspect the issue. If it relates to the work we did, we will put it right. If it is a new or separate fault, we will explain that and quote before doing more work.
Problems and responsibility
We will take reasonable care of your vehicle while it is with us and while we are working on it. We are responsible for the quality of the work we agree to do and for fitting parts properly.
We are not responsible for breakdowns or faults that are unrelated to the work we carried out, or for pre-existing issues that become apparent during normal use, especially on older vehicles. We are also not responsible for delays caused by parts supply problems or third-party services, but we will keep you updated and give you choices where we can.
If the job stops
You can end the job at any time by telling Hannah in writing. We will stop work as soon as it is safe to do so, and we will confirm what stage we are at. You will pay for the work already carried out and any parts we have ordered specifically for your vehicle. Until the final invoice is paid, parts we have ordered for the job remain ours if the job is cancelled after ordering.
If we need to end the job, we will explain why and what options you have for collecting the vehicle. Once the vehicle is finished and ready to collect, we will let you know. If it stays with us more than 3 working days after that without agreement, we may charge reasonable storage to cover space and handling.
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