If you have an accepted proposal or a booking confirmation from me, that sits alongside this agreement and describes what you chose. If anything feels inconsistent, tell me and I will confirm in writing what we are both working to, before we start.
What you book
A session is a live, 1:1 or small-group lesson on video call (or in person if I confirm it), for the length shown on your booking: 60 minutes for 1:1 lessons and 90 minutes for small-group lessons. A business English level assessment is a scheduled assessment session using CEFR, followed by a short written summary of your level and the next steps I recommend. You are booking the number of sessions shown on your invoice or membership, and you can bring real emails, agendas, reports, or slides as long as you are allowed to share them and you remove sensitive details where needed.
Payment
For recurring work (a membership or term), I invoice at the start of each period, before the sessions in that period take place. I do not take any payment beyond that. If you add a one-off session outside your current period, I will invoice it when it is booked, and I will confirm the session time once it is scheduled. Every invoice is payable within 7 days of its date. If an invoice goes unpaid, I pause future bookings until it is brought up to date, and we pick up from there with the next available slots.
Rescheduling and missed sessions
If you need to reschedule, email me as early as you can. My cancellation notice window is set by me and I will confirm it when you book, so you know where you stand before the session is in the diary. If you cancel inside that window, I treat it as a late cancellation and I may charge the late-cancellation fee I have set, or count the session as used. If you miss a session without notice, I treat it as a no-show. Any no-show fee, and whether the session is forfeited or can be rebooked, are set by me and confirmed when you book. If I need to cancel, I will offer a reschedule and you will not be charged for the cancelled slot.
Using a pack or membership
Sessions in a pack, block, or membership are used one session at a time and booked in advance. I will offer session times by email and book your slot once you confirm. If you want a regular weekly time, tell me what you can do and I will let you know what I can hold. Unused sessions do not automatically carry over into a new billing period unless I confirm carry-over in writing for your membership. Refunds are not the default once a period has started, because I hold time for you. If something genuine changes on your side, tell me quickly and I will explain your options, including what I can refund (if any) based on what has already been delivered and what time has been reserved. Whether a pack expires, and how long it stays valid, are set by me and confirmed on your invoice.
What this is not
My work is language coaching and skills practice. It is not legal advice, HR advice, or therapy, and it is not a substitute for getting the right professional support for workplace, health, or legal issues. I will correct your English, help you practise for real situations, and give you drills and wording you can reuse, but I cannot guarantee a result. Progress depends on your starting level, how consistently we meet, and what you practise between sessions. If you are unsure whether coaching is the right fit for what you are dealing with, tell me and I will help you decide what support to seek next.
Ongoing billing
Recurring work runs in billing periods (your membership or term). Each period renews automatically, and I invoice at the start of the new period before the sessions in it take place. You can stop renewal by giving me notice in writing. The notice period is set by me and I will confirm it on your invoice or booking confirmation, so you know the deadline for stopping the next renewal. If you give notice after that deadline, the next period may already be in progress or invoiced, and we will treat the change as applying to the following period. I do the same on my side. If I need to stop offering recurring sessions, I will give you the same notice and I will not invoice for any future period that I cannot deliver.
Ending the arrangement
Either of us can end the arrangement by giving notice in writing. The notice period is set by me and I will confirm it when you book recurring work, so it is not a surprise later. Sessions already delivered remain payable, and sessions already paid for but not yet delivered will be handled in a straightforward way: I will either deliver them within a reasonable time, reschedule them, or refund the undelivered portion if I cannot provide the service. I also reserve the right to stop working with you immediately if your conduct makes sessions unsafe, abusive, or persistently disruptive. If that happens, I will confirm by email what will happen to any sessions already paid for.
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