This agreement sits alongside the proposal you accepted. If there is any clash, we will sort it by agreeing a written note before we continue, so everyone is working to the same plan.
What you get
We will deliver the Home renovation as described and priced in the accepted proposal, including the items listed under this section. We run the job in working stages on site, and we keep the scope and sequencing tied to what we can see and measure as we open up the building.
* Written scope of works * Strip-out and waste removal * Structural works package * Kitchen and bathroom build-out * Plastering and finishes * Joinery and fit-out carpentry
Booking payment
To book the Home renovation into our schedule, we invoice 50% of the total price when you sign the proposal. That payment secures your start slot, our initial planning time, and the first ordering we need to do to get moving.
If you cancel before we start on site, we will return the booking payment minus any costs we have already committed to in your name or cannot unwind, and we will show you the backup for those costs. Once we have started on site, the booking payment is not refundable because the job is underway.
Payment
To book the Home renovation, we invoice 50% when you sign. We invoice the remaining 50% when the job is finished. Each invoice is payable within 14 days of its date.
If an invoice goes overdue, we will tell you straight away and pause any non-essential work until the account is back up to date. We will protect the site and make it safe, and we will re-sequence where we reasonably can, but a payment delay can move the completion date because we may have to stand down labour or push back booked subcontractors.
Changes
If you want to change the scope, we will price the change in writing before we do the work. That includes changes you request, and also remedial work that only becomes clear once we open up walls, floors, or ceilings.
When we find hidden issues such as rotten joists, damp damage, or unsafe wiring, we stop work in that area and show you what we have found. We then set out a price and any time impact in writing. We only start the changed work after you approve it in writing. If you do not approve it, we will agree a safe stopping point and move on to other agreed areas where possible.
Access and decisions
You give us access during agreed working hours, including keys, entry codes, lifts, parking arrangements, and any building manager bookings we need to keep the job moving. We work best with one day-to-day contact on your side who can answer questions and confirm decisions without delays.
You also need to make selections and sign off client-supplied items by the dates in our plan, especially tiles, sanitaryware, kitchen details, ironmongery, and finishes. If access is not available or decisions arrive late, we will pause that part of the work and re-sequence what we can. If the delay affects the program, the completion date moves to match site reality.
What is not included
Unless the accepted proposal clearly says otherwise, our price does not include loose furniture, soft furnishings, appliances, or specialist items you buy directly. It also does not include work to parts of the property we cannot access or inspect at the time of pricing, or repairs that only become necessary after strip-out and opening up.
Permits, structural engineer input, and inspections are not included as a built-in cost. We can coordinate them when needed, but any third-party fees are paid by you at cost. We will tell you what approvals are likely to be required before we book them, because timing for approvals can affect the sequence of structural work and sign-off.
Handover and snags
We will leave the site in a handover-ready state for the Home renovation areas we worked on, with our work complete to the agreed scope. At the end of the job we walk the site with you, list snags in writing, and agree dates to close them. The Home renovation is finished when snags are completed and the site is handed over.
Making good does not mean we return every surrounding surface to brand-new if it was outside the agreed scope. Older buildings can show movement, hairline cracking, or unevenness once they dry out. If you raise a snag after handover, tell our site manager promptly with a short written list and photos where possible. We will confirm what is ours to fix and book a return visit if needed.
Problems and responsibility
We take responsibility for the work we carry out and for coordinating our subcontractors while they are under our control on your job. If something goes wrong, tell us as soon as you spot it so we can limit knock-on damage and put it right.
We are not responsible for pre-existing faults in the building that were hidden until we opened up, or for failures in old services and structures outside the area we worked on. We are also not responsible for delay or damage caused by third parties you appoint directly, building management restrictions we cannot control, or materials and products you supply. You own the work we install once it is paid for in full. We keep ownership of our tools, temporary works, and unused materials that have not been charged to you.
Ending the project
You can end the Home renovation project by telling us in writing. We can also end it if it becomes impossible to continue safely, if access is repeatedly not provided, or if invoices are not paid and we cannot keep the job running. We will agree the notice period with you in writing based on where we are in the sequence and what is booked.
If the project ends, you pay for the work completed up to the end date, plus any committed costs we cannot cancel. We will give you a simple breakdown. Once any outstanding invoices are paid, we will hand over what we have produced for the job up to that point, and we will leave the site safe and secured at a sensible stopping point.
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