These terms cover our full-home interior design services for you, and they sit alongside the proposal you accepted. When something is described in the proposal and also covered here, we follow the same plan and the same rules, so decisions stay consistent from first survey through to handover.
What we do
We provide full-home interior design as a project service, taking you from measured survey through coordinated drawings and schedules that your builder and cabinetmaker can price and build from.
What you get is listed below. These items are the “finished work” we hand over at the end of the project. We will also ask for a few written sign-offs along the way, so we can lock decisions before we detail joinery or release anything for ordering. That is how we avoid expensive rework when old walls, thresholds, and site tolerances show up in real life.
* Existing plan set * Proposed layout plans * Finishes palette and schedules * Lighting plan and fixture schedule * Joinery drawings and detailing * FF&E schedule and purchasing list
Payment
To book the work, we invoice 50% of the total price when the proposal is signed. We start scheduling the survey and design time once that invoice is paid.
We invoice the remaining 50% when we hand over the finished work. Each invoice is payable within 14 days of its date. If a payment is late, we pause work that depends on that payment, including issuing drawings for construction, answering new site queries, or placing any orders that sit with us. As soon as the account is up to date, we pick up from the same agreed point and continue.
Changes
Your project includes two revision rounds at each sign-off stage: layouts, finishes, and lighting. A revision round means one set of changes gathered together and sent in one go, after you have reviewed what we issued. It is designed to keep decisions moving forward, not to keep options open indefinitely.
If you ask for changes after a stage is signed off, or you go beyond the included rounds, we will first confirm what needs rework, the effect on timing, and the added fee. We only do the extra work once you approve that change in writing. This is especially important when joinery has already been detailed, or positions on the lighting and electrical plan have been set.
Who owns what
Once the final 50% invoice is paid, you own the finished work we hand over, and you can use it to build and furnish this project at this address. That includes the drawings, schedules, and any specification documents we issue as part of the deliverables.
We keep ownership of our working files, templates, libraries, and internal tools, including draft sketches, test layouts, and background schedules that are not part of the deliverables. Those are how we work across projects. You are welcome to share the finished work with your builder, cabinetmaker, and trades for the purpose of pricing and building this project. Please do not sell or reuse it on another property without checking with us first.
Portfolio use
We may photograph or otherwise document the completed project and show it as part of our portfolio, including on our website, social channels, presentations, and awards submissions. We do this to show the quality of the layouts, detailing, and finished selections in real homes and spaces.
We do not share personal details. That means we do not publish your full name, your contact details, or anything you tell us is sensitive. If you want the project kept private, tell us in writing before we schedule photography or publish anything, and we will treat it as confidential. If you are fine with portfolio use but want a delay until after you move in or open, tell us and we will agree a timing that works.
What we are responsible for
We are responsible for producing the drawings and schedules we promise, and for coordinating them so the intent is consistent across layouts, finishes, lighting, and joinery detailing. We also coordinate with your builder and cabinetmaker by answering questions and issuing clarifications in writing, so the site team is working from one agreed set.
We are not responsible for construction means and methods, site safety, or the workmanship and accuracy of trades. Older buildings can be out of square, and site conditions can change once things are opened up. We measure on site and note anything that needs builder verification, and we rely on your builder and suppliers to confirm critical dimensions before ordering or cutting. We are also not responsible for supplier delays, backorders, discontinued items, or manufacturer defects.
Ending the project
If either of us needs to end the project, we will do it in writing. We will agree the notice period with you in writing based on what stage the project is at and what meetings, site visits, or deadlines are already booked.
Up to the end date, you pay for the work we have completed and any committed costs we cannot cancel. We will then hand over what is complete and paid for at that point, in a tidy package, so you can keep moving with your builder. Anything not yet started, or not yet paid for, stays with us. If you later want to restart, we can confirm what needs updating first, because site conditions and supplier availability often change.
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