If you have an accepted proposal from us for this project, it sits alongside these terms. We will run the work in a practical, step-by-step way, and we will ask for decisions at the points that keep the project moving without forcing rushed choices.
What we do
We provide the residential design services described in the deliverables list below, for the rooms and areas covered by your accepted project. The aim is to give you a coordinated plan you can build from: measured information, a layout that suits how you live, and drawings and specifications that reduce mixed messages when your carpenter and electrician start asking questions.
To start well, we will ask for any existing plans or building information you already have, plus your move-in date. We also need access for measuring to all included rooms, including storage and service areas, and we will need to reach radiators, plumbing points, and electrical panels so we can record locations accurately.
* 2-hour home visit * Measured survey * As-built floor plan * Space plan and layout * Lighting plan + fixture schedule * Kitchen, joinery, and bathroom specs
Payment
To book the work and put time in our calendar, we invoice 25% of the project price when you sign. We start once that invoice is paid. We invoice the remaining 75% when we hand over the finished drawings and specifications.
Each invoice is payable within 14 days of its date. If a payment is late, we pause work and hold delivery until the account is up to date. If a pause means we miss a slot with our team, we will propose a new schedule when payment comes through. We will always tell you where things stand before a pause affects your timeline.
Revisions
A revision round means you review a set of layout options or a draft specification, send one combined set of notes, and we update that same set based on those notes. For this project, we include two revision rounds for space planning and furniture layout, and one revision round for finishes and specifications.
We will ask you to choose a preferred layout before we detail joinery, kitchen, lighting, and finishes, because those decisions build on the plan. If you change direction after a sign-off, or you want extra options beyond the included rounds, we will price the extra work and agree it with you in writing before we do it.
Who owns what
Once the final invoice is paid, you own the finished design documents we deliver for this home. That includes the drawings, plans, and written specifications we hand over at the end, and you can share them with your carpenter, electrician, and other suppliers so they can price and build the work.
Our working files stay ours. That includes drafts, internal templates, libraries, details we reuse, and the way we set up our drawings and schedules. You cannot reuse the design on another property, or have another designer or builder copy it for a different project, without our written permission. If you need a license for a second use, ask and we will talk it through.
Portfolio use
We may photograph or otherwise show the finished design as part of our portfolio, for example on our website, in a lookbook, or on social media. We focus on the design work and the feel of the space, not on personal items.
If you would rather we do not share the project, or you want a delay until after you have moved in, tell us in writing and we will follow that. If you have particular privacy needs, we can agree what is and is not shown, such as avoiding exterior shots, views, family photos, or anything with identifying details.
Practical limits
We are responsible for delivering the services in scope with reasonable care, and for coordinating our own team so you get one joined-up set of drawings and specifications. We are not responsible for the work, timing, pricing, or decisions of contractors, suppliers, or building management. Quotes and contracts you accept with them are between you and them.
We design based on what we can see and measure on site and on the information you give us. If site conditions differ from what is visible or provided, we may need to adjust the design, and any extra time will be treated as a change. We do not open up floors, walls, or ceilings, and we cannot guarantee hidden services locations until they are confirmed on site.
Ending the project
If you need to end the project, or if we need to step away, we will do it in an orderly way. We will agree the notice period with you in writing, based on what stage the work is at and any upcoming deadlines.
You pay for work completed up to the end date, including any booked time already spent by our team. If you have already paid more than that amount, we refund the difference. If you have paid less, we invoice the balance. Once the account is up to date, we hand over what we have completed and is usable at that point, in a reasonable format, so you can continue with your trades or another designer.
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