We’ll build print-ready files that match your printer’s cutter, stock, finish, and production settings, and we’ll keep decisions and approvals in writing so the job runs cleanly at prepress and on press. This document sets out how we’ll work together on this project, including what’s included, how changes are handled, when payment is due, and what you receive at handover.
What we’re doing
Our scope is the packaging design described in the proposal, including the production build needed to get you to printer-ready output. This is where we turn your approved copy, barcodes, and pack direction into artwork that folds, sticks, and scans the way it should.
The deliverables for this project are listed below. Anything not listed is not included unless we both agree to add it. Common add-ons are extra SKUs, extra pack formats, or rebuilding a dieline that turns out not to match the printer’s cutter requirements.
* Pack concept directions * Dieline and cutter guide * Carton and label artwork files * NZ/AU mandatory copy layout * Printer-ready PDF/X package * Printer handover spec sheet
Payment
To book the project, you pay 25% of the total price when you sign the proposal. We can talk through timing and hold a likely start window, but we do not reserve production time until that booking invoice is paid.
We invoice the remaining 75% when we hand over the finished printer-ready PDF/X package and the handover spec sheet. Each invoice is due within 14 days of the invoice date. If an invoice goes overdue, we pause further work and file releases until the account is back up to date. That includes holding back final packaged exports and any further re-exports.
Rounds and changes
We include two revision rounds. Round one is for design and layout feedback once you’ve seen the pack direction applied to the base artwork. Round two is for tidy-up after round one, and for getting everything consistent across the range.
A revision round means you send one consolidated set of notes, in one place, and we apply them in one pass. If feedback arrives in pieces, we’ll ask you to combine it before we continue. Changes outside the included rounds, or changes that alter the plan, are quoted and agreed in writing before we do the extra work. Added SKUs, new formats, and late copy changes are the usual triggers.
Who owns what
Once the final invoice is paid, you own the final packaging design artwork we supply for this job. That means you can send it to your printer, run production, and reuse it for this product range in the normal course of your business.
We keep ownership of our working files, production setups, templates, and tools, including dieline build methods, prepress checklists, and file packaging structures. We do this so we can support future edits, SKU adds, and reprints without rebuilding from scratch. If you need editable working files for an internal team or another supplier, tell us and we’ll discuss what’s sensible to release and in what format.
Showing the work
We may show the finished packaging design in our portfolio. This usually means a few images or mockups on our website and social channels, and sometimes a line in our case studies about what we delivered.
If the work is confidential, unreleased, or you’re planning a launch and want it kept quiet, tell us in writing before we share anything. We’re also fine to keep it off our public channels permanently if you ask. If there are parts you’re happy for us to show and parts you’re not, we’ll follow that split. We never share your printer’s pricing, your supplier details, or anything you’ve clearly marked as confidential.
Problems and fixes
We’re responsible for building the files to match the technical information you and your printer supply in writing. If we’ve made a production mistake, we’ll fix the files and re-export within the agreed scope.
We are not responsible for print outcomes caused by things outside the artwork build. That includes stock substitutions, press settings, calibration, finishing changes, or printer-side edits after handover. You are also responsible for signing off final copy, ingredient text, barcode numbers, and dieline approval before we export. We’ll place barcodes with the right quiet zone and orientation, but we can’t know if a number is the one you intended. If you want us to talk directly with the printer, you’ll introduce us by email and confirm who can approve technical calls.
Ending the project
You can end the project by telling us in writing. We can also end the project if it’s no longer workable to continue, for example if approvals or essential printer specs aren’t coming through and the schedule can’t be held. We’ll agree the notice period with you in writing based on where the job is up to.
If the project ends, you pay for the work completed up to the end date, including any costs we’ve committed to on your instruction. Once any outstanding invoices are paid, we’ll hand over what’s complete and usable at that point. That might be concepts, part-built artwork, or a print-ready package if we reached final export. If we stop before printer-ready, we’ll also tell you what’s missing so you can brief another supplier without guesswork.
Signature
