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Wiki with messenger integration
The Messenger widget connects to a public wiki, which turns live chat into a self-service help centre. When visitors open the chat widget on your website, published wiki articles appear as searchable content inside the widget, so answers surface before a live conversation needs to start.
How the connection works
The Messenger widget is Plutio's embeddable live chat tool. When a public wiki is linked to the Messenger, the widget pulls in published wiki pages as help articles. Visitors see these articles as a browsable, searchable knowledge base directly inside the chat interface, without being redirected to a separate URL or website.
The visitor experience
A visitor opens the chat widget and sees two options: browse help articles or start a live conversation. The help articles section lists wiki pages grouped by their parent pages, and a search bar lets visitors type keywords to find specific content. Clicking an article opens the full page content inside the widget, with headings, text, images, and formatting all rendered inline.
Reducing support volume
Surfacing wiki content inside the chat widget means common questions get answered before a conversation starts, which reduces the number of repetitive enquiries your team handles. A visitor asking about payment methods, project timelines, or account setup sees the relevant wiki article immediately, and only reaches out to your team if the article doesn't cover their question.
Keeping content in sync
The Messenger pulls content from the wiki in real time. Publishing a new page or updating an existing one makes the content available in the chat widget immediately, with no manual sync or republishing step. Draft pages stay hidden from the Messenger, so only published and reviewed content appears to visitors.
