Help Center / Wiki and knowledge base /
Wiki custom domain
A public wiki can be connected to a custom domain, so visitors access your knowledge base at an address like help.yourdomain.com instead of a Plutio subdomain. The custom domain carries your branding with no visible connection to Plutio in the URL.
Setting up a custom domain
Connecting a custom domain involves two steps: adding the domain in your wiki's settings inside Plutio, and creating a CNAME DNS record at your domain registrar that points to Plutio's servers. Once the DNS record propagates (usually within a few minutes to a few hours), the wiki becomes accessible at your custom domain.
Automatic SSL
SSL certificates are provisioned automatically once the CNAME record is verified. The wiki serves over HTTPS with no manual certificate setup, so visitors see the padlock icon and encrypted connection from the moment the domain goes live. Certificate renewals happen automatically in the background.
What the custom domain replaces
With a custom domain configured, the wiki URL changes from yourworkspace.plutio.com/wiki/slug to help.yourdomain.com (or whichever subdomain was chosen). Visitors, search engines, and shared links all point to your domain, which means the wiki presents as part of your own web presence with no Plutio URL visible to anyone.
Combining with white-label
The custom domain pairs with wiki branding settings and the broader white-label configuration. With white-label enabled, the wiki carries your logo, brand colours, and custom styling alongside the custom domain. No Plutio branding appears in the interface, the URL, or any outgoing links, so the entire experience belongs to your brand.
