Help Center / Wiki and knowledge base /
Wiki overview
Documentation, help centres, team processes, and client-facing guides all live inside the wiki. Pages nest within pages to form a structured knowledge base that can be kept internal for your team or shared publicly with a custom URL, so visitors browse and search your content without needing a login.
What the wiki covers
The wiki handles multiple use cases from a single tool. A public help centre (like the one you're reading right now) runs on the same wiki that powers internal team SOPs, onboarding resources, project documentation, and client-facing knowledge bases. Each use case is a different way of structuring and sharing the same set of pages.
How content is structured
Wiki pages are arranged in a tree. Top-level pages act as categories, and pages nested inside them act as articles. The hierarchy can go as deep as needed, so a "Getting Started" page can contain sub-pages for each step of the onboarding process. A navigation panel auto-generates from the page tree, which means adding or rearranging pages updates the navigation instantly.
Editing and formatting
Each page opens in a rich text editor that supports headings, paragraphs, bold, italic, code blocks, blockquotes, links, images, tables, ordered lists, unordered lists, and dividers. Content is stored as HTML, so formatting stays consistent between the editor and the published view.
Multiple wikis in a workspace
The main workspace wiki isn't the only one. Each project has its own wiki tab with the same editing and nesting capabilities, scoped to that project. A workspace can run a public-facing help centre from the main wiki while keeping project-specific documentation, SOPs, and client guides in separate project wikis, all from the same editor.
