It sits alongside the proposal you accepted. If anything in the proposal and this agreement clash, we will talk it through and confirm the practical answer in writing before we carry on. By signing, you are booking our time and agreeing to the working terms below so the job runs to a plan, with clear decisions, clear pricing, and a finished handover.
What you get
We will deliver the scaled garden and planting plan for your property as a project, following the steps we have set out and the programme we have agreed with you. This includes one concept revision, then we finalise and issue the files for handover.
Your deliverables are listed below. They are what we will produce and hand over to you by the end of the job, as long as we can get access for the site measure and we receive feedback on the concept layout within five working days so Weeks 3 and 4 stay on track.
* Scaled layout plan * Planting plan * Materials selection sheet * Quantity take-off * Levels and drainage notes * Handover walkthrough call
Booking payment
To book the work, you pay 30% of the price when you sign. This secures your slot in our schedule and covers getting started on the site measure planning, early design time, and admin setup.
If you cancel before we have started any work, we will return the booking payment minus any costs we have already paid out specifically for your job, if those costs cannot be recovered. If we have started work, the booking payment does not come back because we have set time aside and begun producing your plan. If we cannot take the job on for reasons on our side, we will return the booking payment.
Payment is split into two parts. You pay 30% when you sign to book the work, and the remaining 70% is due when the scaled garden and planting plan is finished and ready to hand over.
We invoice at each of those points. Each invoice is payable within 14 days of its date. If payment is late, we pause new work and file issue until the account is up to date, and we will confirm the knock-on effect on the programme in writing. If you want us to keep momentum while a payment issue is being sorted, we can only do that if we agree a plan with you in writing first.
Changes
If you want to change the plan after we have started, tell us in writing and we will price the change before we do it. That includes extra options, extra revisions, or a new direction after you have signed off the concept. We will also tell you what the change does to the finish date, because time moves as well as cost.
Nothing changes until we both agree the updated scope and price in writing. If you ask for something on a call or on site and it is not confirmed in writing afterwards, we will treat it as a request, not an instruction. This avoids the usual dispute of, "I thought that was included," once drawings are already in motion.
Access and decisions
You arrange access for the site measure and any agreed follow-up visit, including side gates, shared entries, and any permissions you need from a factor or neighbour. If we cannot get in at the agreed time, we will need to rebook and our time is chargeable. Bad weather can also move the site measure because we need safe access and reliable levels. If we have to shift that visit, we will offer the next available slot.
You tell us who the day-to-day contact is, and you make sure decisions and feedback come back on time. For the programme to hold, you send notes on the concept layout within five working days.
What is not included
This agreement is for the scaled garden and planting plan deliverables listed under Scope. Unless we agree otherwise in writing, it does not include applying for permissions, approvals, or consents; contacting utilities; arranging surveys we have not quoted for; or providing structural, engineering, or specialist reports.
It also does not include supplying materials, booking installers, or carrying out construction. If you later ask us to quote for build work, that will be a separate agreement. Disposal of spoil, old slabs, and other site waste is not included in this plan-only scope unless it is specifically priced as part of an installation job.
Handover and snags
We will leave you with a complete set of the agreed deliverables and a handover walkthrough call to talk through the plan, assumptions, and next steps. We will keep you updated as we go, and if something is going to move, we will tell you early rather than go quiet.
After handover, if you spot an error in the information we have produced, tell us in writing and we will correct it. If the snag is a change of mind, new information coming to light, or a new idea you want to explore, that is a variation and we will price it before we do more work. When you raise snags, include enough detail for us to find the issue quickly.
Problems and limits
We are responsible for delivering the scaled garden and planting plan with reasonable care, based on what we can see on the agreed visit and the information you give us. If key site information is missing or wrong, like unseen drainage issues, buried obstructions, or boundaries not being where they appear, we may need to update the plan. If that update is needed because the starting information was not available at the time, it becomes a variation.
We are not responsible for the performance, pricing, or workmanship of other contractors you appoint from our drawings. We also cannot take responsibility for delays or knock-on costs caused by late access, late feedback, or late decisions.
Ending the job
You can end the job by telling us in writing. We can also end the job if you do not provide access, instructions, or feedback in a way that makes it possible to finish, or if invoices are not paid and we cannot agree a plan to put things right. We will always tell you what we need from you and give you a chance to fix the issue before we stop.
If the job ends part-way through, you pay for the work we have completed up to that date, including any booked time we could not reallocate. Once any outstanding invoices are paid, we will hand over the work completed so far in its current state, along with any notes we have that help you pick it up.
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