Help Center / Getting started /
Getting help and support
The Plutio support team can be reached directly inside the workspace through the in-app messenger, and the knowledge base covers detailed guides for every feature.
In-app messenger
The messenger widget sits in the bottom-right corner of your workspace. Clicking the widget opens a conversation with the Plutio support team. Messages are answered by the team directly, and the conversation history is preserved so previous questions and answers stay accessible.
The messenger also supports sharing screenshots and files, which helps when describing a specific issue or asking about a particular configuration.
Knowledge base
The Plutio knowledge base is a searchable collection of guides, walkthroughs, and reference articles. Every feature has its own category with pages covering setup, configuration, and common workflows. The search bar at the top of the knowledge base filters articles by keyword.
Feature requests
Feature requests can be submitted through the in-app messenger. Submitted requests are reviewed by the product team and tracked publicly, so the status of a request stays visible after submission.
Email support
Email support handles cases where the in-app messenger isn't accessible. Emails to the support address create a conversation in the same system, so responses come through both email and the messenger widget.
