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Help Center / Billing and plans /

Can't access my AppSumo account

If you can't log in to the workspace where your AppSumo codes are applied, here's what to try.

Forgot your password

Go to the Plutio login page and click Forgot your password?. Enter the email you used when you created the workspace. Check your inbox (and spam folder) for the reset link.

Not receiving the reset email

Your email may be blocked by our system due to a previous delivery failure. Send an email to help@plutio.com from the affected email address and we'll unblock it. This usually takes 24 hours.

Workspace was deleted

If the workspace no longer exists, your AppSumo codes are automatically released. You can reapply them to a new workspace. See How to revoke, move, or merge AppSumo codes.

If the account was deleted because it sat unused for 24 months, see Inactive account deletion for the timeline and how to rebuild a workspace with the freed codes.

Still stuck?

Contact us through the chat widget or email help@plutio.com with the email address associated with your account and your AppSumo receipt.

Continue learning

More on billing and plans

Subscription plans overview

Every plan includes the full feature set: projects, tasks, invoices, proposals, contracts, forms, time tracking, inbox, CRM, wiki, automations, and custom...

Managing your subscription

All subscription management happens in Settings → Billing and plans, where the current plan, billing cycle, payment method, and past invoices sit in one...

Subscription status lifecycle

Every workspace subscription carries one of four statuses that reflects where the account sits in its billing journey: Trial, Active, Past Due, and...

Addons

Addons extend a plan's capacity without requiring a full upgrade. Instead of moving to a higher tier for one extra team seat or more storage, individual...

File upload size and storage addons

Every plan includes a base storage allocation for all uploaded files and a maximum size limit for individual file uploads.

Cancellation and data retention

Cancelling a subscription doesn't remove anything immediately. The workspace stays fully active until the current billing cycle ends, and after that, data...