Help Center / Billing and plans /
Managing your subscription
All subscription management happens in Settings → Billing and plans, where the current plan, billing cycle, payment method, and past invoices sit in one place. Plan changes, payment updates, and billing history don't require contacting support or navigating outside the workspace.
Upgrading a plan
Upgrading moves the workspace to a higher plan immediately. The remaining time on the current billing cycle is prorated, so only the difference between the old and new plan is charged for the rest of the cycle. All additional capacity and features from the higher plan become active straight away.
Downgrading a plan
Downgrading takes effect at the end of the current billing cycle. The workspace keeps the current plan's capacity and features until the cycle completes, then switches to the lower plan at renewal. If the lower plan has a smaller team seat limit or storage allocation, those limits apply once the downgrade activates.
Updating the payment method
The payment method on file can be changed at any time from the billing page. A new card replaces the existing one and applies to all future charges, including upcoming renewals and addon billing. Updating the payment method doesn't interrupt the current subscription or trigger a new charge.
Billing history
Every past subscription invoice is listed in the billing history, with the date, amount, plan, and payment status recorded for each entry. Invoices can be downloaded individually for accounting and record-keeping. The history covers plan charges, addon charges, and any prorated adjustments from mid-cycle upgrades.
