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Inactive account deletion
Plutio permanently deletes accounts that have not been logged in to for 24 months (730 days). Before that happens, the workspace owner and any co-owners receive warning emails, and the workspace itself shows a visible notice. Logging in once before the scheduled date stops the process and keeps everything intact. This page covers when an account is marked inactive, what notifications go out, how to reactivate, and what happens to AppSumo lifetime accounts.
What counts as an inactive account
An account is treated as inactive when the workspace owner has not logged in for 730 days in a row. Plutio tracks a lastLogin timestamp on the owner account, and any successful login (web, mobile, or the desktop app) resets the clock. Activity from co-owners, team members, or clients does not count, and opening an email or viewing a public scheduler page does not count either. Only an actual login to the owner account keeps the workspace active.
Accounts still in the trial period, in a restricted state, or with cancelled subscriptions follow the same rule. The inactivity clock is about sign-ins, not subscription status. A paused subscription that nobody logs back into still becomes eligible for deletion once the 730-day window is reached.
Warning timeline
Plutio never deletes an account without warning. The workspace owner, any co-owners, and the workspace itself all receive notice before anything is removed.
| Day | What happens |
|---|---|
| Day 700 (30 days before deletion) | A workspace inactivity warning is set on the workspace. Active co-owners and team members see an in-app notice that the workspace is scheduled for deletion on a specific date because the owner has been inactive. |
| Day 716 (14 days before deletion) | The workspace owner receives an email titled "Important: Your inactive account is set to be deleted." Active co-owners receive a parallel email titled "Important: Workspace set to be deleted." |
| Day 727 (3 days before deletion) | A second reminder email is sent to the owner, and a parallel reminder to any active co-owners. |
| Day 729 (1 day before deletion) | A final reminder email is sent to the owner and to any active co-owners. |
| Day 730 | If there has still been no login, the owner account and every workspace owned by that account are permanently deleted. |
The warning emails link to the Plutio login page and include the exact deletion date. Owners with unverified email addresses do not receive the email reminders, so the in-app workspace warning is the only notice in that case.
How to reactivate an account before the deletion date
Reactivating is a single step: log in to the owner account before the scheduled date.
- Open the login link in any of the warning emails, or go to the Plutio login page directly.
- Sign in with the owner email address. If the password is forgotten, click Forgot your password? and follow the reset flow.
- Once the login succeeds, the lastLogin timestamp is updated, the workspace inactivity warning is cleared, and the scheduled deletion is cancelled.
If the reset email does not arrive, the address may have been blocked after an earlier delivery failure. Email help@plutio.com from the affected address and support will unblock it. See Can't access my AppSumo account for the same reset steps when AppSumo is involved.
What gets deleted
On day 730, the owner account and every workspace it owns are removed in the same operation as a full account deletion. The data is not sent to trash and cannot be restored after the fact.
- Workspace records: projects, tasks, contacts, invoices, proposals, contracts, forms, schedulers, and all connected items.
- Files: everything uploaded to the workspace.
- History: activity log, email log, receipts, transactions, and automations.
- People: the owner profile, co-owner profiles in the workspace, team members, and client profiles that exist only inside the workspace.
- Subscription: any active subscription is cancelled as part of the deletion.
Exporting data before the deletion date preserves it outside of Plutio. See the Data export section of Cancellation and data retention for what can be exported.
AppSumo and lifetime accounts
AppSumo lifetime deals do not bypass the inactivity rule. The same 730-day window applies, and the same warning emails are sent. The difference is what happens to the codes if the account is deleted.
- Codes are released, data is not. When the workspace is deleted, every AppSumo code tied to it is automatically freed and becomes available to apply to a new workspace. The projects, contacts, invoices, files, and history in the old workspace, however, are permanently removed.
- Reapplying codes. After deletion, sign up for a new Plutio account with the same (or a different) email, then follow How to revoke, move, or merge AppSumo codes to reapply. A new workspace with the same codes can be created, but the old data is gone.
- How to keep data. Log in at least once every 24 months. A single login resets the inactivity clock and keeps both the codes and the workspace.
If a warning email has already arrived and there is trouble signing in, reply directly to the warning email or write to help@plutio.com from the account email before the deletion date. Include the AppSumo receipt or code numbers so support can verify ownership and help reactivate the account.
If the account has already been deleted
Once day 730 passes and the deletion runs, the data cannot be restored. Plutio does not keep a backup copy of deleted accounts or their workspaces.
For AppSumo customers, the codes themselves are preserved and can still be applied to a new workspace. Email help@plutio.com from the original account address with the AppSumo receipt, and support can confirm which codes are now available to reuse. For standard paid accounts, a new subscription can be started on a fresh workspace, but past projects, invoices, and files cannot be recovered.
To avoid this situation on a future account, log in at least once every 24 months, keep the owner email verified so warning emails can be delivered, and assign a co-owner who checks Plutio regularly. See Users and team management for how to add a co-owner.
