Help Center / Inbox and communication /
Email channels (IMAP/SMTP)
Any email account that supports IMAP and SMTP can be connected to your workspace, so incoming emails arrive in your inbox and replies go out under your own email address. Client communication stays in one place without switching to a separate email client.
Connecting an email account
Email accounts are connected from Settings → Inbox. The setup requires IMAP server details (host, port, username, password) for receiving emails and SMTP server details for sending. Most email providers publish these settings in their help documentation. Multiple email accounts can be connected, so different team members or departments can each have their own channel feeding into the same inbox.
How incoming emails appear
Once connected, incoming emails show up as conversations in your inbox. Each email thread becomes a conversation, with subsequent replies threaded under the original message. Attachments from incoming emails are preserved and viewable directly within the conversation.
Replying from your inbox
Replies composed in your inbox are sent through the connected SMTP account, so the recipient sees the reply coming from your own email address, not from a generic domain. To the client, the exchange looks like a normal email conversation. Rich text formatting and file attachments are supported in outgoing replies.
Because emails and direct messages both land in the same inbox, switching between client emails and internal team conversations happens without leaving the page.
