Help Center / Inbox and communication /
Setting up messenger
Messenger is a chat widget that sits on your website. Visitors type a message, and the conversation appears in your Plutio inbox. When no one on your team is online, an offline message form collects the visitor's details so you can follow up later.
How to enable Messenger and get the embed code
- Go to Settings > Inbox in your workspace.
- Enable Messenger. Once enabled, Plutio generates a JavaScript snippet automatically. The snippet includes your workspace's unique identifier, so conversations from the widget route directly to your inbox.
- Copy the embed code. You'll paste the snippet into your website's HTML in the next step.
How to add the snippet to your website
- Open your website's HTML (or the custom code section for your platform).
- Paste the snippet inside the
<body>tag, typically just before the closing</body>tag. The placement works the same across all platforms:
- WordPress: paste into the theme's footer or use a plugin that allows custom scripts
- Webflow: add to the project-level or page-level custom code section
- Squarespace: paste into the code injection area under Settings
- Custom HTML: add directly to the HTML file
Once the snippet is in place, the chat widget appears on your site immediately. No server configuration or API keys are needed beyond the snippet itself.
How to customise the widget
- Go to Settings > Inbox where you enabled Messenger.
- Choose the widget position: bottom-left or bottom-right corner of your site.
- Set the widget color to match your brand.
- Add a welcome message. The welcome message is the first thing visitors see when they open the chat panel.
- Upload an avatar (optional). The avatar shows in the widget header and gives visitors a personal touch.
How conversations flow into your inbox
Every message a visitor sends through the widget creates a conversation in your Plutio inbox. You can reply from the inbox just like any other conversation. If your wiki is set up, you can link Messenger to your wiki so visitors can browse help articles before starting a conversation.
