Help Center / Troubleshooting /
Performance and loading issues
Most performance issues trace back to browser cache, extensions, or network conditions, and the quickest fixes are browser-side.
1. Slow loading across the workspace
Clearing the browser cache and cookies is the most effective first step, because cached scripts and styles from a previous version can conflict with current assets. If clearing the cache doesn't help, opening Plutio in an incognito or private browsing window tests whether a browser extension is causing the slowdown. Extensions that modify page content, block scripts, or inject CSS are common culprits. Disabling extensions one at a time identifies which one is interfering.
2. Mobile performance
Plutio's progressive web app (PWA) performs best when installed to the home screen rather than accessed through the mobile browser. Installing the PWA gives the workspace its own app instance with faster load times and offline caching. If the installed PWA still feels sluggish, checking device storage matters, because low storage causes all apps on the device to slow down.
3. Specific page not loading
When one page fails to load while the rest of the workspace works normally, trying a different browser isolates whether the issue is browser-specific. Opening the browser's developer console (usually F12 or right-click → Inspect → Console) reveals any JavaScript errors that explain the failure.
4. Persistent issues
If none of the steps above resolve the problem, contacting support with the following details speeds up the investigation: browser name and version, operating system, a description of the problem, the steps to reproduce the issue, and any error messages visible in the console or on screen. A screenshot of console errors combined with the browser name, operating system, and reproduction steps gives support everything needed to diagnose the issue quickly.
