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Email and notification troubleshooting

Notification delivery depends on email provider settings, notification preferences in your workspace, and in some cases, DNS configuration for custom sending domains. When notifications stop arriving, the cause is usually one of a few common settings.

1. Not receiving emails from Plutio

The first place to check is the spam or junk folder, because email providers sometimes filter automated notifications. If emails are consistently missing, Settings → Notifications controls which events trigger email alerts. Each notification type, such as task assignments, invoice payments, and conversation replies, can be toggled individually. Verifying that the email address on the account is correct and up to date also rules out delivery to the wrong inbox.

2. Emails landing in spam

Adding Plutio's sending address to the email provider's contacts or safe sender list prevents future messages from being flagged. For workspaces using a custom email domain (configured through SMTP or Gmail OAuth), SPF and DKIM records need to be set in the domain's DNS settings. These records tell receiving email servers that the messages are legitimate, which keeps them out of spam folders.

3. In-app notifications not appearing

In-app notifications are controlled per area. If notifications for a specific feature (like task updates or invoice activity) aren't showing, the per-entity notification preferences may have been turned off in Settings → Notifications. In-app, email, and push notifications are each controlled separately, so having one channel active doesn't guarantee the others are turned on too.

4. Email digest not arriving

The email digest sends a summary of workspace activity at a set frequency. If the digest stops arriving, Settings → Notifications is where the digest toggle and frequency (daily or weekly) are configured. The digest needs to be explicitly enabled and the frequency needs to be set for the summary emails to go out.