It covers our weekly online coaching, as described in the proposal you accepted (where there is one), and it sets out how we work together week to week.
Our job is to give you a plan that fits your real schedule, review what happened, and adjust the next week so you are not guessing. Your job is to check in on the agreed day and train to the plan as closely as your week allows, telling us early when travel, late dinners, or a disrupted week changes what is realistic.
Scope of work
Weekly online coaching is delivered remotely through your training plan, messages, and your weekly check-in. There is no fixed session length. Each week includes your plan for the week, our review of your check-in, and any updates we make based on your schedule, gym or home kit, and form videos you send.
You do not need a gym. Bring your best information instead: what equipment you have, what days you can train, and any travel or work constraints coming up.
Payment
Weekly online coaching is invoiced at the start of each billing period, before the weeks in that period take place. We do not take any payment up front beyond the period you are starting. Coaching starts once the first invoice is paid.
Every invoice is payable within 7 days of its date. If an invoice is not paid on time, we will pause new plan updates and check-in replies until your account is up to date. Your training plan does not reset when this happens. We pick up from where you are once payment is received.
Pauses and missed sessions
If you want to pause or cancel weekly online coaching, tell us in writing. The notice window is set by the owner and confirmed on your invoice. If you message after the notice window, we will treat that period as going ahead, because time has already been reserved for check-ins, plan edits, and support.
If we ever need to pause coaching from our side (for example, coach illness or a platform outage), we will tell you as soon as we can and either extend your current period or credit the missed time. Any late-cancellation or no-show fees, if the owner uses them, are set by the owner and confirmed on your invoice.
Using your membership
Weekly online coaching runs as a membership that renews each billing period unless you cancel with the agreed notice. Your coaching time is used as it happens each week: intake, plan writing, check-in review, messaging, video review, and plan updates.
If you miss a check-in week, you can still send it late and we will respond when we are next working your account, but we do not “bank” that week as a future extra week unless the owner has confirmed a carryover rule for your membership. Refunds are not given for weeks already delivered. Any rules about carryover, credits, or whether a membership period can expire are set by the owner and confirmed on your invoice.
Health and injuries
Before we start, and any time something changes, you tell us about anything that could affect your training or nutrition work with us. This includes injuries, pain that changes how you move, surgery history we should know about, medical conditions, medications that affect training tolerance, pregnancy, and any allergies or food restrictions that matter for the targets we set.
If something comes up mid-week, message us rather than pushing through and hoping it settles. We may change exercises, reduce loading, adjust volume, or pause certain movements. If we think you need a clinician’s input before continuing with a specific issue, we will ask you to get that help and we will programme around it in the meantime.
Training risk
You understand that strength training, conditioning work, and changes in nutrition and activity come with normal risks. These can include muscle soreness, strains, aggravating an existing issue, dizziness, or injury from poor execution or inappropriate loading.
You take part by choice and you are responsible for the loads you select, the space you train in, and stopping when something feels wrong. Our role is to coach you with care, give you progressions and regressions, and respond to your check-ins and videos. This clause does not cover carelessness on our side, and it is not a promise that nothing can go wrong.
How weekly check-ins work
We set your weekly check-in day at the start. On that day, you send your check-in, and we reply with feedback and edits for the coming week so your plan matches your real schedule.
To keep weekly online coaching moving, we need your weekly check-in, your training completion, and a short note on steps, sleep, and anything that affected the week. If we ask for form video, a few phone clips is enough. If your week blows up, tell us in your check-in or message as soon as you can. We will adjust the week to the time and equipment you do have and set a minimum plan you can complete.
Photos and video use
We may ask you to send training videos so we can coach technique, and you can choose what you share. We do not post or share your photos, videos, check-in screenshots, or results without your permission.
If you ever do give permission for a post or a case study, you can say no to specific media or platforms, and you can withdraw permission later. Saying no does not change your service, your place in our schedule, or how we coach you. If you withdraw permission after something has already been published, we will stop using it going forward and remove it from places we control where we reasonably can.
Ongoing billing
Weekly online coaching is recurring. We invoice at the start of each billing period, before that period begins, and your membership renews automatically each period unless you cancel.
To stop the renewal, you tell us in writing, and the notice window is set by the owner and confirmed on your invoice. If you are changing your membership option (for example, a monthly option to a different option), the change takes effect at the next billing date. We cannot apply a new price to a period that has already been invoiced, because that invoice covers the coaching time reserved for that period.
Ending the arrangement
Either side can end this arrangement with written notice. The notice period is set by the owner and confirmed on your invoice. If you end during a paid period, we will keep coaching through the end of that period unless you ask us to stop earlier. We do not refund weeks already delivered.
We may stop working with you immediately if your conduct toward our team is abusive, threatening, discriminatory, or makes it unsafe to continue. We may also end coaching if you repeatedly ignore safety guidance (for example, pushing loads or movements we have asked you not to do) or if you are not engaging at all and we cannot get what we need to coach you. If we end coaching after you have paid for a future period, we will credit or refund the unused portion, unless the reason we ended it makes that inappropriate (for example, threats or harassment).
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