Life coaching is a structured conversation that helps you set direction, make decisions, and follow through on the changes you want to make in your day-to-day life.
If you have accepted a proposal from us, this agreement sits alongside it and we follow both. The goal is simple: you know what we will do, what you will do, how scheduling and payment work, and where the boundaries are, so the work stays focused and respectful.
What you booked
A coaching session is a private, one-to-one conversation with your coach, usually held by video call or in person where available, and it lasts for the length shown in your booking confirmation. You have booked the number of sessions shown in your proposal, booking page, or invoice, and we will use the first session to confirm goals and what “progress” will look like for you.
Please come with any notes you want to share, and be somewhere you can speak freely without being overheard.
Payment
We invoice coaching in advance. If you are booking a single session, we invoice when you book. If you are on monthly coaching or a fixed term, we invoice at the start of each period, before the sessions in that period take place. We do not take any additional amount up front beyond the invoice for that session or period.
Every invoice is due within 7 days of the invoice date. Because we set aside recurring time for you, we cannot hold a repeating slot until the invoice is paid. If payment is late, we will pause scheduling until the account is up to date.
Rescheduling and missed sessions
If you need to move or skip a session, tell us as soon as you can. Paulina handles scheduling and rescheduling, and she will offer the next available times when you need to change a booking. Your session time is reserved for you, so please reply to scheduling messages promptly so we can lock the change in.
Our owner sets the notice period for reschedules and cancellations, and any late-cancellation or no-show fee. Those rules are written into your coaching agreement or your booking confirmation. If we have to cancel a session, we will offer you the next available options, and you will not be charged for the session we cancelled.
Using your sessions
If you have purchased a pack, a block, or a monthly or term-based membership, your sessions are booked from that balance. We will help you choose a steady rhythm, but you decide how you use the sessions within the boundaries of what you purchased.
Our owner sets the rules on pausing, carrying unused sessions over, refunds, and whether sessions expire. Those rules are written into your coaching agreement. In general, refunds are only considered for sessions that have not been used and that cannot be rescheduled within the allowed rules, and we will confirm any refund decision in writing before we process it.
What coaching is not
Life coaching is not therapy, mental health care, medical care, or legal or financial advice. We do not diagnose, treat, or manage mental or physical health conditions, and we cannot promise specific outcomes.
We will bring structure, direct questions, reflections, and practical frameworks. You choose what you try in real life, and you are responsible for your decisions and actions. If something comes up that needs clinical, medical, or other licensed support, we will name that clearly and encourage you to work with the right professional alongside coaching.
Ongoing coaching membership
If you are on recurring coaching, your membership runs in periods (for example, monthly) and is invoiced at the start of each period, before the sessions in that period take place. Unless you or we end it, it renews for the next period and we keep working in the same rhythm.
To stop recurring coaching, either side gives notice before the next period starts. The owner sets the notice timing, and we will write it into your coaching agreement so you can plan ahead. When you give notice, we will confirm the last active period and how any remaining sessions in that paid period will be scheduled.
Ending the coaching arrangement
Either you or we can end the coaching arrangement by giving notice. The owner sets the notice timing, and we will confirm it in your coaching agreement in writing so it is not a surprise.
If you end coaching, any sessions you have already paid for are handled under the pack or term rules you purchased, including any rules on refunds or carry-over. We may also end coaching immediately if your behaviour makes sessions feel unsafe, threatening, or harassing for our team, or if continuing would not be responsible. If that happens, we will tell you what we are seeing, stop scheduling, and confirm in writing how any prepaid, unused sessions will be handled under your agreed rules.
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